Medtronic IT Business Systems Analyst in Mounds View, Minnesota
IT Business Systems Analyst
Mounds View, Minnesota, United States
6 days ago
Be a part of a dynamic, new Digital Operations Team. This position assists our eCommerce clients with application support troubleshooting on the latest eCommerce platform called hybris. Develop and maintain a practical understanding of current technologies and applications deployed and supported by the eCommerce team. Also, partner with others to triage and resolve issues impacting business users.
This role will work with general work direction in troubleshooting and resolving technical problems through a formal ticket tracking system. Must be able to triage, collaborate with peers and SMEs to provide resolution to a variety of technical problems of limited scope and complexity. Works to gain a general level of understanding of the core processes and systems affected as well as key contacts for further assessment should that be needed (tier2-tier3 help).
Partner with internal and external technology resources to maintain current technologies. Demonstrate a high level understanding of application and software principles and technology (operating systems, network services, etc…). In areas outside of your expertise, demonstrate the ability to find internal experts to collaborate with toward resolution. Occasionally facilitate meetings or teleconferences with technical staff.
Support multiple customers across the globe and possess strong internal and external customer service skills. Proficient in service level management, common business tools/applications (e.g.. MS Office) and standard hardware utilized within the organization.
Employee will interact with internal customers within Medtronic. Expectations are they are able to address in a professional and effective manner the issues identified by the user, including continuous communication if needed for resolving urgent matters.
Exerts some influence on the overall objectives and long range goals of supporting the organization and delivery to service levels as defined by the organizational objectives.
May represent the function for projects and participate on process improvement initiatives related to the support needs of eCommerce stakeholders.
IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME
EDUCATION REQUIREMENTS: GED/High School Graduate
YEARS OF EXPERIENCE
•10+ years of IT experience with a GED/High School Graduate
•6+ years of IT experience with Associate Degree
•2+ years of IT experience with a Bachelor’s Degree
•Some years of IT experience with a Master’s Degree
SPECIALIZED KNOWLEDGE OR SKILLS REQUIRED
•1+ year experience supporting web-based solutions
•Experience troubleshooting technical issues and identifying root causes to develop a resolution
Experience with MS Office Suite
Strong communication and organizational skills
Excellent customer service skills
Ability to quickly learn, apply and support new technology.
Ability to read and understand technical design documentation
ITIL certification or other training on support methodologies and best practices
Experience supporting customer web applications
Experience supporting hybris or other eCommerce applications
Application development, data analysis experience at any level
Ability to read/write SQL code of moderate complexity
SAP GUI experience and general order fulfillment process flow knowledge
Degree in a related field
Self directed / self motivated / self starter; not easily blocked by barriersStrong analytical and critical thinking skills
PHYSICAL JOB REQUIRMENTS
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Extended periods of time doing computer-based work.
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.