HCA, Hospital Corporation of America Overpayment Resolution Team Lead - Refunds in Nashville, Tennessee

Parallon believes that organizations that continuously learn and improve will thrive. That's why, after more than a decade, Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future.

As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized services in the areas of revenue cycle, purchasing, supply chain, technology, workforce management and consulting.

Parallon's purpose is simple. We serve and enable those who care for and improve human life in their communities.

JOB TITLE: Overpayment Resolutions Team Leader GENERAL SUMMARY OF DUTIES - Assists Overpayment Resolutions Manager with the training of the resolution department. Performs daily discrepancy account resolution and coding. SUPERVISOR – Manager Overpayment Resolutions SUPERVISES - N/A DUTIES INCLUDE BUT ARE NOT LIMITED TO:  Provides introductory and ongoing training and education to staff to ensure that policies and procedures are followed  Meets with the Manager regularly to effectively communicate and resolve overpayment issues, set and prioritize goals and improve processes  Assists with staff communication, providing updates, resolving issues, setting goals and maintaining standards  Maintain established departmental policies and procedures, objectives, patient, and customer service policies  Assist with payroll activities for team members (i.e., time cards, edit sheets)  Assist manager with development and implementation of department and project action plans  Perform validation of discrepancy reason codes assigned by Discrepancy Analyst  Initiate refunds of identified overpayments and clears discrepancies from the log  Monitor take-backs and initiate refunds as appropriate.  Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”  Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES  Communication - communicates clearly and concisely, verbally and in writing  Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations  Interpersonal skills - able to work effectively with other employees, patients and external parties  PC skills - demonstrates proficiency in Microsoft Office applications and others as required  Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems  Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately EDUCATION  High school diploma or GED required EXPERIENCE  At least one year of related experience required  Prior supervisory experience preferred CERTIFICATE/LICENSE - N/A

Title: Overpayment Resolution Team Lead - Refunds

Location: Tennessee-Nashville-PAS - Nashville

Requisition ID: 08942-125300