HCA, Hospital Corporation of America Regional Patient Access Director in Nashville, Tennessee

GENERAL SUMMARY OF DUTIES - The Patient Access Regional Director is responsible for the

hospital-based PAS Directors who manage daily operations of all Patient Access functions. This individual

coordinates initiatives and operations with hospital leadership representatives from facilities associated

with the PAS. The Regional Director interprets policies and procedures, recommends changes as

appropriate, and provides relevant feedback to PAS, Solutions Management and PAS Implementation

leadership. As the Patient Access leader, this person serves as a key promoter of the PAS as a service

organization which strives to meet and exceed the needs of its customers.


SUPERVISES - Patient Access Directors (hospital-based)


• Plan, prepare and integrate facility Patient Access processes with PASs during deployment

• Establish controls and review mechanisms for PAS policies and procedures related to Patient Access

• Manage Patient Access implementation activities across multiple facilities

• Provide input for process design and other implementation activities


• Oversee hospital-based Patient Access Directors and coordinate initiatives across facilities to ensure

standardization and sharing of best practices

• Provide relevant guidance for hospital-based Patient Access Directors and other PAS Directors to

resolve internal and external issues

• Inform PAS COO of any significant issues in the Patient Access area (e.g., Pre-registration delays, preauthorization

backlogs, etc.)

• Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff


• Inform Patient Access Management and staff regarding payer requirements, significant changes and


• Ensure quality review measurements are in place at each facility

• Review Patient Access performance to ensure timeliness, accuracy, compliance and standards

fulfillment as defined in PAS Service Level Agreements

• Coordinate and promote implementation and monitoring of standard master files, processes, reporting

and education programs

• Assist Solutions Management and PAS Implementation staff in company-wide initiatives such as

the development of operational models, education programs and national contract compliance

• Oversee management of Patient Access personnel, providing recommendations for hiring,

promotion, salary adjustment and personnel action where appropriate

• Follow overall market trends and communicate significant shifts to PAS Leadership and others as


• Develop specific objectives, budgets, and performance standards for each area of responsibility

• Identify and implement process improvements to lower costs and improve services to facility


• Assume a lead role for innovation, knowledge sharing and leading practices identification within the

PAS and among peer group

Perform staff reviews and prepare performance documents for direct reports

Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

• Other duties as assigned


• Organization - proactively prioritizes needs and effectively manages resources

• Communication - communicates clearly and concisely

• Leadership - guides individuals and groups toward desired outcomes, setting high performance

standards and delivering leading quality services

• Customer orientation - establishes and maintains long-term customer relationships, building trust and

respect by consistently meeting and exceeding expectations

• Tactical execution - oversees the development, deployment and direction of complex programs and


• Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures

and systems

• PC skills - demonstrates proficiency in Microsoft Office applications and others as required

• Financial management - applies tools and processes to successfully manage to budget

• Project Management - assesses work activities and allocates resources appropriately

• Start-Up Operations - understands complexities and needs to start-up, build and maintain a new



• Bachelor’s Degree in Business or related field

• Equivalent work experience may substitute degree requirement


• Patient Access experience

• Minimum 5 years management experience

• Experience in healthcare provider finance operations or similar service environments required


-Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a

keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing

and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up

to 25 pounds occasionally. Work is performed in an office environment. Work may be stressful at times.

Contact may involve dealing with angry or upset people. Staff must remain flexible and available to

provide staffing assistance for any/all disaster or emergency situations.

Title: Regional Patient Access Director

Location: Tennessee-Nashville-PAS - Nashville

Requisition ID: 08942-124868