Citi Commercial Cards Tester, Project Intermediate Analyst (UAT) in New Castle, Delaware
Primary Location: United States,Delaware,New Castle
Education: Higher Degree
Job Function: Program/Project Management
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 16064524
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition at http://www.citigroup.com/citi/about/mission-and-value-proposition.html explains what we do and Citi Leadership Standards at http://www.citigroup.com/citi/about/leadership-standards.html explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Our Mission is to provide standardized project management and testing methodology that enable seamless product rollout and consistent delivery following an efficient timeline and resource management. We serve as the point of contact both regionally and globally across all disciplines while consistently exceeding business expectations with high quality solutions. Our Vision is to deliver best in class E2E project management expertise, Testing and Production Readiness leadership, by leveraging department SME knowledge and cross-functional partners, while innovating towards global excellence. We strive to be the best team of highly skilled and talented individuals, dedicated to continuous improvement, by retaining our intellectual capital and setting the standard in any project rollout.
Provide testing support and perform User Acceptance Testing for Global and Regional Commercial Cards Product Offerings of various size, scope and global reach
Relationship management with Product Management, Technology, and all other Operational areas
Develop business goals, plans, and execution of these plans and key strategic initiatives
Plan and coordinate all phases of testing lifecycle activities: Business Scenarios and Use Cases, Test Script development, Data Strategy, Validation Requirements, Test Execution, Defect Management, and Post Implementation Support
Conduct business scenario meetings with cross-functional teams to define testing coverage based on the Business and Functional Requirements
Independently interface with diverse operational and technical groups, assisting in translating business requirements into support processes while providing recommendations to optimize operational procedures and minimize risk
Utilize technology and the internet with comfort in order to assess the impact of technology changes on operational processes and procedures, Client Delivery, and our Clients.
Perform analysis of current and proposed technology and business processes.
Understand technical documentation and interpreting the requirements to logical testing requirements while seeking clarification on ambiguity
Create Project Reports of daily metrics progress for script development, test execution, and defects
Develop and manage project plans in support of project stakeholders for large and small, cross-functional projects while maintaining communications lines with all stakeholders
Coordinate the turnover and acceptance of enhancements/change with the testing team
Support of ongoing projects using the North America UAT test methodology and keeping the Team Lead appraised of the progress through regular updates; oral and written communications
Document user manuals, training guides and perform training as necessary.
Actively participate in strategy, planning and Senior Management meetings.
Manage interdependencies to ensure the success of all projects.
Effectively operate in a multi-faceted and constantly changing environment, with the responsibility for management of multiple project tracks of changing scope and priority on a frequent basis, without the aid of static technical requirements documents.
Effectively and efficiently, operate in a deadline driven environment in order to meet the “live-to-market” dates.
Monitor customer issues and advocate for ongoing process improvements.
Support Release Management functions and the SDLC process throughout all phases of production.
Ensure operational workarounds/gaps are tracked and worked to closure via technology enhancements or process improvements
Banking Industry knowledge, prior commercial or consumer card and TSYS experience preferred
Flexibility to work in a virtual and office team environment
Demonstrated strength working independently and as a team with minimal supervision
Excellent critical thinking and problem solving abilities skills
Excellent time managements skills
Strong analytical thinking
Minimum 2-3 years project management and/or testing experience
Demonstrated experience on medium to large, cross-functional and cross-regional projects
Demonstrated knowledge of the System Development Lifecycle with a focus on Testing Methodology
Effective multi-tasking skills