Veterans Affairs, Veterans Health Administration READJUSTMENT COUNSELING TECHNICIAN in New Orleans, Louisiana

Veterans Affairs, Veterans Health Administration
1 vacancy in the following location:
  • New Orleans, LA
Work Schedule is Full Time - Term NTE 24 MONTHS

Opened Tuesday 10/18/2016 (3 day(s) ago)

** Closes Monday 10/24/2016 (3 day(s) away)

Job Overview

Vacancy ID: 1819478

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have borne the battle, and for his widow, and his orphan” – by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence (“I CARE”).

America's Veterans need you! To find out more, go to


NOTE: This is a TERM appointment (not-to-exceed 24 Months). Term appointments are non-status, nonpermanent appointments of limited duration. Term employees are eligible to earn leave and generally have the same benefits as permanent employees including health and life insurance, within-grade increases and Federal Employees Retirement System and Thrift Savings Plan coverage. Term appointments may be extended without further competition.

The Readjustment Counseling Technician will be working at the VA New Orleans, Louisiana. The primary purpose of this position is to serve as a member of the Vet Center Community Outreach Team, providing outreach services to Military, Reserve, and National Guard members returning from the Global War on Terrorism (GWOT), Operation Enduring Freedom (OEF) and Operation Iraqi Freedom (OIF) and any other eligible combat veteran.

Major duties and responsibilities include but are not limited to:

  • Establish outreach services with Military Installations, Reserve, and National Guard facilities within a designated geographical area;

  • Develop and distribute outreach materials;

  • Provide training and information to VA staff and other federal agencies and community agencies;

  • Promote knowledge of and use of Vet Center services;

  • Work with local and regional media including television, radio, and print media to alert newly returning service members and their families to Vet Center services and activities;

  • Prepare and maintain administrative records and reports in accordance with program guidelines and policies.


DESIGNATED DRUG-TESTING POSITION: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received.

Travel Required
  • Occasional Travel
  • Occasional Travel will be required to attend training or to perform outreach.
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • You must be a U.S. citizen to apply for this job
  • You may be required to serve a probationary period
  • Background investigation may be required
  • Selective Service Registration is required for males born after 12/31/1959

To qualify for this position you must meet the following qualifications:


In accordance with 38 U.S.C.7402 (d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position.



Possess one (1) year of specialized experience equivalent to the next lower grade level in Federal service. Specialized experience is defined as experience that has provided you with the particular knowledge, skills and abilities to perform successfully the duties of the Readjustment Counseling Technician. Qualifying experience includes: engaging with a variety of community outreach activities that promote knowledge of and use of services such as public speaking, presentations, information booths, acting as liaison with the community and government agencies; developing outreach materials to include in brochures, fact sheets, etc., serving as the designated driver; uses moderate physical effort in operating hand and foot controls; conducting active community outreach to patients, front-line identification of needs and problems; preparing and maintains vehicle records and reports in accordance with program guidelines and policies; assisting in obtaining treatment for patients through federal, state and local resources; working in diverse and unusual settings, interacting with a broad range of individuals from various socioeconomic classes and racial-ethnic backgrounds. "This experience must reflect in your resume."


Successfully completed at least one (1) full year of graduate education or internship directly related to the Readjustment Counseling Technician at the next lower grade level. This education must have been obtained in an accredited college or university. (COPY OF OFFICIAL/UNOFFICIAL TRANSCRIPTS REQUIRED)


Possess an equivalent combination of creditable experience and education as described above to meet the requirements for this position at the next lower grade level. This education must have been obtained in an accredited college or university. (COPY OF OFFICIAL/UNOFFICIAL TRANSCRIPTS REQUIRED)

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:






A high level of physical energy is required; as the incumbent may be required to drive for lengthy periods of time with brief rest stops to reach targeted destinations in a timely manner. Additionally, the incumbent will be expected to meet with many people in many different locations in the course of a workday. The employee will have assigned working space at the local Vet Center where the Outreach Vehicle is assigned. It is expected that the incumbent will assist in other (program support) duties as assigned when not utilizing the vehicle to travel to rural sites and/or having maintenance performed on the vehicle and/or completing reports, and/or completing logs of the vehicle usage. The nature of the job requires travel throughout an assigned geographical area away from the vet center (may exceed 50% of duty time. Although infrequent, it is anticipated that some outreach events may require occasional overnight duty and/or weekend duty.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veteran's Preference: When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference," (go to and required documentation with your application materials. For more information on Veterans' Preference, please visit

Security Clearance

Public Trust - Background Investigation

Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently offered:

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Federal Government has special excepted appointing authorities for persons with qualifying disabilities, such as Schedule A. Specific information can be found at IMPORTANT: If you would like to receive consideration as a Schedule A applicant, you must contact the Human Resources office at the facility where this position is located at (504)558-1420.

Other Information

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Salary Range: $40,033.00 to $52,043.00 / Per Year

Series & Grade: GS-0102-07/07

Supervisory Status: No

Who May Apply: United States Citizens

Control Number: 453376600

Job Announcement Number: ANS-17-MZA-1819478