SAP DBS S/4HANA Cloud Principal Consultant - VIRTUAL Job in New York, New York
Requisition ID: 120864
Work Area: Customer Service and Support
Expected Travel: 0 - 70%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
PURPOSE AND OBJECTIVES
The S/4HANA Cloud Consultant will act as trusted partner to our customers on their journey to the cloud, from scoping and planning of the initial deployment to continuous value engineering of adopting quarterly updates. The Consultant role requires deep understanding of ERP process across functional borders, as well as a service-oriented attitude with the aim to achieve customer delight.
The Consultant role will be at the core of our customers and of SAPs success and is primarily a strategic relationship function, accountable for the overall services and support engagement and successful delivery of DBS services. This is a virtual role and may require up to 70% travel.
KEY RESPONSIBILITIES AND TASKS
Ensure customer success, satisfaction, and referenceability for S/4HANA Cloud customers
Define methodology, tools and processes allowing a successful customer adoption
Support the industrialization of the implementation process to enable the initial deployment within 4 weeks
Establish and actively manage executive-level relationships with key customer stakeholders (LOB and IT)
Identify cross and upsell opportunities within existing customer engagements in line with the innovation strategy of the customer
Drive the adoption of the value based innovation roadmap and guide the customer in their journey
Define services to enable customers to embrace cloud’s agile way of life: Drive Continous Value Engineering (CVE) with the consumption of quarterly innovation / cross sell and upsell leveraging in-application telemetry capability
Define the second S in SaaS: Develop a delightful customer experience across all cloud solutions
Plan and personalise the customer journey while maintaining global scalability and consistency
Provide services sales and solutioning support by defininig and utliising sizing concepts for service delivery
Responsible for high quality delivery in all assigned S/4HANA Cloud customers
Ensure in time & quality delivery, revenue consumption and profitability management
Drive the Digital Business Service strategy for S/4HANA Cloud
Ensure cross-LoB collaboration, best practice sharing and team work
Manage “business outcomes” based on customer business KPIs
Cooperation and Coordination
Autonomy and collaboration with C-level customers and their direct reports as well as with SAP Global Account Directors, Project Managers, Licensing team, Account executives, Regional Leads, Senior Consultants, and SAM to drive the customer adoption strategy
Pro-actively support the Cloud Architect for After-Sales lifecycle and relationship with the customer, including Maintenance and Renewal
- Holistic overview of the SAP product and service portfolio
EDUCATION AND COMPETENCIES / SKILLS
Profound knowledge of the SAP Digital Business Services area as well as internal SAP processes
Experience in several industries and the industry the customer belongs to (core processes and trends of the industry)
High customer orientation, service attitude and business acumen
Experience in Value Management and Realization
Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
CxO level communication skills / senior stakeholder management
Adaptability and flexibility to manage deadline pressure, ambiguity and change.
Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members.
8 years of professional experience; demonstrated knowledge / expertise of at least one industry / solution segment
6 years of ERP and related experience with 3 years of SAP product delivery experience
6 years customer facing experience of which a minimum of 2 years was in a sales or pre-sales capacity
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C at mailto:Careers@sap.com email@example.com at mailto:firstname.lastname@example.org ). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations: Virtual - USA