Amtrak Senior Claims Specialist - 90206875 - New York in New York, New York

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?


This position protects the fiduciary interests of the Corporation through prompt investigation and administrative handling of personal injury and property damage claims brought by passengers, employees and others.


•Thoroughly investigates liability and damage aspects of accidents/incidents involving reports of personal injury and property damage.

•Establishes appropriate liability accruals/reserves and assures the claims database is accurate and current.

•Contacts claimants promptly, provides assistance, and monitors medical treatment.

•Evaluates claims and lawsuits with respect to liability and damages to determine corporate exposure.

•Accomplishes the fair and equitable disposition of claims and lawsuits by negotiating settlements with claimants and opposing counsel.

•Assists outside counsel in prosecution/defense of lawsuits filed by and against Amtrak.

•Maintains liaison with other departments to ensure effective communication and complete cooperation on claims related matters.


•Experience in investigation and/or personal injury claims

•Ability to pass required training, including Claims 101, RWP training and AAR Claims School.

•Demonstrated organizational skills.

•Good computer skills. Proficiency with Microsoft Office a must.

•Familiarity with medical terminology and railroad operations.

•Must be a team player, able to work under stress and maintain professional composure.


•Railroad Claims Investigation and Negotiation experience


•Must have excellent oral and written communication skills


Requisition ID: 24541

Posting Location(s): New York

Personnel Area: NY05

Job Family/Function: Legal

Relocation Offered: No

Education Requirements: Bachelors Degree

Travel Requirements: Up to 25%

Employment Experience Requirements: 5 - 7 years of experience

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

POSTING NOTES: Legal || Corporate