Citi Senior Vice President - Program Director for Retail Construction in New York

  • Primary Location: United States,New York

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 25 % of the Time

  • Job ID: 16035927

Description

This role will report directly to the Global Head of Design & Planning for Retail and will partner with Citibank North America (CBNA) to support the strategy and execution of the retail network as Citi undertakes a major repositioning to lead the next generation of digital banking. The role requires a thorough understanding of the rapidly changing retail banking industry including direct experience managing a large retail program to ensure the seamless delivery of projects in alignment with strategic branding and innovative designs.

Key Responsibilities:

  • Strengthen and contribute to the management of global standards and methodologies to ensure a consistent approach to the delivery and design of branches across the region (730 branches / 4.3MM RSF)

  • Collaborate with the Head of Retail and Consumer Business North America in the evolution of the Smart branch strategy

  • Partner with business clients to identify and resolve BAU issues, ascertain current and future requirements and execute projects

  • Ensure the branch environment is in alignment with the customer and systems to create an engaging environment to maintain/grow the retail business within the region

  • Translate strategic requirements into practicable tactics and designs

  • Oversee the management and construction of projects within region to ensure timescales, designs/specifications, quality and costs are achieved within approved parameters.

  • Ensure direct, indirect, outsourced facility management service providers and other vendors provide consistent, high-quality “best in class” services

  • Ensure compliance with Corporate and local standards and procedures related to design approval (construction, sanitary, fire and premises occupation requirements, including permits and concessions)

  • Work with governmental and nongovernmental jurisdictional authorities for permitting, design approval and construction implementation

  • Develop plans and budgets for review and approval

  • Develop requests for proposals for outside consultant, construction and various other outsourced vendor services

  • Assist on all aspects of design planning and engineering

  • Monitor actual schedule and costs against the project estimates. Report significant variances and develop corrective action plans.

  • Work collaboratively with Project Management team to develop comprehensive project plans based on approved funding. Project plans typically include: scope, schedule, cost, quality, roles and responsibilities, communication, staffing, risk and issue management. Obtain commitment to the plans

  • Analyze bids and interview bidders evaluate qualifications

  • Ensure corporate Policies and guidelines are adhered to during the delivery process

  • Ensure proper documentation is utilized to demonstrate assessment of potential risk

  • Provide assistance and guidance for inspection and evaluation of prospective sites/buildings as part of due diligence exercises

  • Manage the sustainability strategy and ensure the best practices for green Retail building into design and construction projects

  • Oversee effective benchmarking programs including Energy Star and LEED Certification

  • Administer the LEED Retail Volume program and the LEED certification for new and relocated sites as part of Citi’s goal to LEED certify 15% of portfolio by YE 2015 and 33% of portfolio by YE 2020

  • Coordinate with Capital Projects, Real Estate, Finance, Strategy, Relocations and other CRS teams, as needed, to develop and complete projects

  • Review objectives, budgets and timelines to facilitate the approval of Capital Expenditure Proposals

  • Manage the financial budget of the portfolio (expense & capital)

  • Coordinate with Finance and outsourced facility management service providers to develop budgets and update forecast by identifying Risks and Opportunities

  • Control operational and reputational risk resulting from Citi’s Retail Real Estate operations

  • Ensure adherence to Citi’s compliance and control framework, which includes the following:

  • Standards of conduct for employees

  • Process oversight and measurement

  • Sufficient approval authority levels

  • Appropriate skills and training for personnel

  • Testing for compliance controls

  • Manage preparedness, tracking, and execution of Continuity of Business Plan

  • Develop key metrics linking retail performance to real estate

  • Develop and manage processes for dashboard reporting, executive summaries, and monitoring progress against plan

  • Contribute to analysis & reporting, presentations, IEPs and other deliverables

  • Oversight of Retail MOR incorporating key metrics and monthly updates

Qualifications

Job Skills/Qualifications (5000 characters or less) : Qualifications:

  • Role requires an accomplished retail construction and store development professional with 10 year plus of work related experience

  • Successful track record for completion of multi-million dollar projects on budget and within projected timelines

  • 10 plus years in a core Real Estate skill such as Surveying, Transaction management, Real estate Management or Construction/Project management

  • Demonstrate leadership and adaptability when facing unique challenges encountered on each project

  • Ability to persuade and influence others through developed communication and diplomacy skills with colleagues in other areas and occasional external customers

  • Experience and ease in interfacing with Senior Management

  • Very strong written, spoken and presentation communication skills

  • Demonstrated problem-solving skills

  • 10 plus years’ experience managing project management staff

  • Strong meeting organization and facilitation skills

  • Team player with ability to handle strong personalities at all levels of the company

  • Technical proficiencies in Microsoft Office products (Word, Excel, PowerPoint) and Microsoft Project as well as industry standard project management tools.

  • Financial Services experience preferred