Citi Senior Vice President - Program Director for Retail Construction in New York

  • Primary Location: United States,New York

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 25 % of the Time

  • Job ID: 16035927


Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

This role will report directly to the Global Head of Design & Planning for Retail and will partner with Citibank North America (CBNA) to support the strategy and execution of the retail network as Citi undertakes a major repositioning to lead the next generation of digital banking. The role requires a thorough understanding of the rapidly changing retail banking industry including direct experience managing a large retail program to ensure the seamless delivery of projects in alignment with strategic branding and innovative designs.

Key Responsibilities:

  • Strengthen and contribute to the management of global standards and methodologies to ensure a consistent approach to the delivery and design of branches across the region (730 branches / 4.3MM RSF)

  • Collaborate with the Head of Retail and Consumer Business North America in the evolution of the Smart branch strategy

  • Partner with business clients to identify and resolve BAU issues, ascertain current and future requirements and execute projects

  • Ensure the branch environment is in alignment with the customer and systems to create an engaging environment to maintain/grow the retail business within the region

  • Translate strategic requirements into practicable tactics and designs

  • Oversee the management and construction of projects within region to ensure timescales, designs/specifications, quality and costs are achieved within approved parameters.

  • Ensure direct, indirect, outsourced facility management service providers and other vendors provide consistent, high-quality “best in class” services

  • Ensure compliance with Corporate and local standards and procedures related to design approval (construction, sanitary, fire and premises occupation requirements, including permits and concessions)

  • Work with governmental and nongovernmental jurisdictional authorities for permitting, design approval and construction implementation

  • Develop plans and budgets for review and approval

  • Develop requests for proposals for outside consultant, construction and various other outsourced vendor services

  • Assist on all aspects of design planning and engineering

  • Monitor actual schedule and costs against the project estimates. Report significant variances and develop corrective action plans.

  • Work collaboratively with Project Management team to develop comprehensive project plans based on approved funding. Project plans typically include: scope, schedule, cost, quality, roles and responsibilities, communication, staffing, risk and issue management. Obtain commitment to the plans

  • Analyze bids and interview bidders evaluate qualifications

  • Ensure corporate Policies and guidelines are adhered to during the delivery process

  • Ensure proper documentation is utilized to demonstrate assessment of potential risk

  • Provide assistance and guidance for inspection and evaluation of prospective sites/buildings as part of due diligence exercises

  • Manage the sustainability strategy and ensure the best practices for green Retail building into design and construction projects

  • Oversee effective benchmarking programs including Energy Star and LEED Certification

  • Administer the LEED Retail Volume program and the LEED certification for new and relocated sites as part of Citi’s goal to LEED certify 15% of portfolio by YE 2015 and 33% of portfolio by YE 2020

  • Coordinate with Capital Projects, Real Estate, Finance, Strategy, Relocations and other CRS teams, as needed, to develop and complete projects

  • Review objectives, budgets and timelines to facilitate the approval of Capital Expenditure Proposals

  • Manage the financial budget of the portfolio (expense & capital)

  • Coordinate with Finance and outsourced facility management service providers to develop budgets and update forecast by identifying Risks and Opportunities

  • Control operational and reputational risk resulting from Citi’s Retail Real Estate operations

  • Ensure adherence to Citi’s compliance and control framework, which includes the following:

  • Standards of conduct for employees

  • Process oversight and measurement

  • Sufficient approval authority levels

  • Appropriate skills and training for personnel

  • Testing for compliance controls

  • Manage preparedness, tracking, and execution of Continuity of Business Plan

  • Develop key metrics linking retail performance to real estate

  • Develop and manage processes for dashboard reporting, executive summaries, and monitoring progress against plan

  • Contribute to analysis & reporting, presentations, IEPs and other deliverables

  • Oversight of Retail MOR incorporating key metrics and monthly updates


Job Skills/Qualifications (5000 characters or less) : Qualifications:

  • Role requires an accomplished retail construction and store development professional with 10 year plus of work related experience

  • Successful track record for completion of multi-million dollar projects on budget and within projected timelines

  • 10 plus years in a core Real Estate skill such as Surveying, Transaction management, Real estate Management or Construction/Project management

  • Demonstrate leadership and adaptability when facing unique challenges encountered on each project

  • Ability to persuade and influence others through developed communication and diplomacy skills with colleagues in other areas and occasional external customers

  • Experience and ease in interfacing with Senior Management

  • Very strong written, spoken and presentation communication skills

  • Demonstrated problem-solving skills

  • 10 plus years’ experience managing project management staff

  • Strong meeting organization and facilitation skills

  • Team player with ability to handle strong personalities at all levels of the company

  • Technical proficiencies in Microsoft Office products (Word, Excel, PowerPoint) and Microsoft Project as well as industry standard project management tools.

  • Financial Services experience preferred