G6 Hospitality General Manager - in OAKLAND, California

Business Unit:



General Manager -


CA - OAKLAND - 1080



Metro Area:

San Francisco/Oakland/San Jose



Postal Code:


Functional Area:

Property General Manager

Requisition Number:


First Open Date:



The General Manager is responsible for overall management and business development of the property, including the delivery of consistent quality and value to our guests, creation of a positive work environment, development of property team members’ skills, facilitation of team members achieving performance goals, supervision of property team members, ensuring compliance by all property team members with company policies and procedures, dissemination of relevant company information to all property team members while achieving sales performance and profit objectives and maintaining a safe, secure and hospitable environment for our guests and Team Members.


• Associate’s or Bachelor’s degree, hospitality certification, or equivalent level of experience

• Three to five years of related job experience in operations management including one to three years of prior progressive supervisory experience (hotel, restaurant, or retail experience strongly preferred)

• Possess a valid driver’s license

• Full understanding and experience with P&L

• Ability to develop financial plans/budget

• Strong sales and marketing experience including community relations

• Advanced level of reading, writing and mathematical ability

• Strong attention to detail in order to motivate team to high quality standards in service, cleanliness, and asset management

• Proven ability to communicate effectively with team members and guests

• Proven ability to lead, direct and supervise a diverse staff

• Computer proficiency, including Windows, Outlook, Word and Excel

• Ability to exercise independent discretion and judgment in performing managerial duties and responsibilities


This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and is not intended to be all-inclusive.

• P&L Oversight: Takes overall responsibility for financial performance of the property and the achievement of property sales and profit objectives

– Manage the profit and loss statement at the property level

– Develop a financial strategy that ensures Revenue and EBITDA expectations

– Monitor occupancy trends and competition for pricing opportunities to assist with forecasting future business

– Ensure timely and accurate payroll and bookkeeping, and maintain property records

– Make daily bank deposits and ensure cash controls compliance

– Property accounting including accounts receivable, accounts payable, and payroll

• Positive Guest Experience: Identify and address guest issues onsite and from customer complaint calls, set the example for good guest interaction, talk to guests daily about their stay to proactively identify and address problems, ensure information is available regarding property and local amenities

• Staffing, Leadership, and Supervision: Supervision of all aspects of employment for property staff (recruiting, hiring, training, scheduling, leadership, supervision, motivation, proper delegation of hourly tasks, retention and termination of employment)

• Team Member Relations: Maintain positive Team Member relations at the property, respond promptly to Team Member concerns and complaints, ensure all assessment and development reviews are completed in a timely manner, set the example for Team Member interaction with each other, partner with Regional Human Resources Manager as appropriate

• Quality Adherence: Manage the standards and procedures of Motel 6 / Studio 6 through effective planning, organization, training, and decision-making in compliance with all applicable local, state and federal laws:

– Conduct regular quality inspections to ensure compliance with quality standards

– Ensure Preventive Maintenance is done on a regular basis

– Ensure property grounds are maintained in compliance with standards

– Maintain Motel 6 / Studio 6 Standard Operating Procedures (SOPs) and audit standards

– Ensure compliance with all applicable local, state, and federal laws

– Ability to access, utilize and analyze various reports found in Service Channel, Information Station, Dayforce, etc.

• Safeguard all Motel 6 / Studio 6 Assets: Implement and manage the property’s Safety and Security program as outlined in the

Safety and Security Manual

• Support: Orders and issues supplies and equipment as needed; May perform duties of Clean Team, Maintenance Team, Welcome Team or other supervisory staff as needed due to unusual circumstances and/or as requested by Director of Operations/Regional Director of Operations

• Additional Responsibilities: Conduct monthly Score Card Assessments with every team member, conduct Annual Performance Reviews, Inspect the property on a regular basis, Becomes involved in community/government affairs to promote a positive community impression, and complies with and enforces all company policies and procedures

• Other Duties: As needed or assigned and performs duties with minimal supervision by Director of Operations/Regional Director of Operations


The individual occupying this position must be able to perform essential job functions and the general duties and responsibilities with or without reasonable accommodation. The physical demand level for this position is Light.

Constant Activity (2 / 3rds or more of work time)

• Physical capability of overseeing all areas of the property and to ensure Team Members’ proper performance of duties

• Lift pens, paper, trash cans, and office supplies up to 10 pounds

• Simple grasping

Frequent Activity (1 / 3rd to 2 / 3rd of work time)

• Sit to complete reports, schedule, prepare bank deposits, read e-mails, make phone calls, etc.

• Move about the property to complete audits, identify hazards, pick up garbage, communicate with guests

• Stand, or sit alternately, depending on specific daily demands.

• Walk at a moderate pace

• Lift reams of paper, coffee canisters, supplies and other items between 11 and 20 pounds

• Reach, typically below shoulder

Occasional Activity (Up to 1 / 3rd of work time)

• Twisting of the body at the waist

• Bend, kneel, crouch, reach or stoop

• Climb stairs

• Balance to climb stairs

• Push, pull, or lift up to 50 pounds – frequency is rare

• Overhead reaching

• Drive a vehicle to make the daily deposit and conduct sales calls

Additional Critical Functions

• Use of Senses: Ability to communicate, smell, near and far acuity, depth perception, color vision, and field of vision

• Cognitive Factors: Reading and writing comprehension, basic math / calculations, complex problem solving, computer work, (i.e., electronic email, typing notes, data entry, accessing company systems)

• Environmental Factors: Driving cars and working around equipment, walking on uneven ground, exposure to weather and extreme temperatures, exposure to heights

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