Citi Operational Risk Manager in O'Fallon, Missouri

  • Primary Location: United States,Missouri,O'fallon

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16062433


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Operational Risk Manager

Citibank’s Consumer Banking Support Unit is responsible for ensuring that centralized oversight activities for the US Consumer & Commercial Banking customers are completed on time and in accordance with established Know Your Customer (KYC) standards. This manager will report to the Operational Risk Senior Manager and will have full responsibility for the management of the High Risk Account Classification unit, including production goals, identification of key risk areas & concerns and the expeditious reporting of risk concerns to business management along with recommendations for remediation. As a leader in the Consumer Banking Support Unit, this manager will routinely need to facilitate adaptive change to meet the demands of a dynamic branch banking, operational, and regulatory environment. Requirements will also include the hiring, training, and performance management of analysts assigned. This manager will oversee production disciplines with respect to assigned procedures & controls, customer due diligence case work, and program enhancement activities



• Bachelors Degree or equivalent experience

• 5+ years of Financial Crimes, AML Investigations, or Operational Risk experience

• 2 to 5 years in direct managerial role in a production or operational environment

• Demonstrated success delivering in a high-volume, goal-based production/operations-based environment

• Preferred additional risk management experience in retail banking

Technical Skills:

• Knowledge of Citibank branch procedures, including account opening, Enhanced Due Diligence (EDD) and Know Your Customer (KYC) requirements

• Bank Secrecy Act & FFIEC knowledge

• Citibank source systems, e.g. Concierge , Citismart

• Excellent knowledge of banking products

• Demonstrated strength in analysis of high risk customers for AML risk

• Strong investigative, analytical and problem-solving skills

• Effective planning and organizational skills

• Solid PC skills (Microsoft Office)

Management Skills:

• Set appropriate performance management metrics for operations staff; hold self and team accountable for delivering of results

• Solid leadership skills and ability to direct and motivate staff with integrity and ethics

• Interpersonal skills and ability to work well in a team environment collaborating across diverse groups

• Experience in creating and implementing processes across AML/BSA related groups

• Strong mentor, tutor, coach of operational staff team

• Ability to motivate staff, improve newly-developed processes and identify opportunities for improvements to efficiency, productivity, and quality control

• Collaborate with site and business management in addressing identified opportunities through projects and initiatives.


• Negotiation Skills: Influence others by presenting sound rationale for thoughts/ideas; Persuade others on the best way to move forward by providing sound arguments for your opinion

• Conflict Resolution: Ability to deal with confrontation and resolve conflict

• Self Directed: Helps to be more effective with the volume of work and produce better quality of work by prioritizing work in a fast pace and high volume environment