Citi Ops Support Assistant 2 - RCQC in O'Fallon, Missouri

  • Primary Location: United States,Missouri,O'fallon

  • Education: High School Diploma/GED

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16068604


Ops Support Assistant 2

Grade Level: C05

Hours: 7:30 am - 4:00 pm or 8:00 am - 4:30 pm

Assists Sr. Supervisor by providing guidance to all levels of staff regarding processes and operating procedures of team supported

. • Coordinates team efforts to ensure the efficiency, quality, and timeliness of the general operation to maintain the workflow of the department supported.

• Evaluates staff resource allocation and helps identify potential issues that may impact department workflow.

• Attends meetings/conference calls as required and serves as a subject matter expert for team supported.

• Develops operating processes and procedures for team(s) supported.

• Makes recommendations for process improvements to manager(s) supported.

• Develops and maintains documentation of processes and procedures for department(s) supported.

• Interacts with all levels of managers, internal departments, and external clients to resolve complex issues.

• Assists with system testing and services on project teams for new business initiatives.

• Resolves the most sensitive issues, while balancing the needs of the employee, company, and clients.

• Provides coaching and training to employees and answers procedural questions to ensure consistency throughout area.



• High School Diploma/GED or equivalent work experience is required

• Ability to work on multiple tasks simultaneously

• Excellent communication and influencing skills

• Good mathematical, analysis, and problem solving skills

• High attention to detail

• Ability to identify performance and training needs of staff and provide appropriate feedback and coaching

• Demonstrated knowledge of applicable processes, standards, software, and/or systems

• Proficiency in Microsoft Office, especially Word, Excel, and Outlook

• Ability to meet established performance and quality standards

• 1+ years experience as a team leader or other supervisory/leadership experience

• 2+ years experience within the applicable business area