MasterCard Senior Specialist, Customer Operations Support in O'Fallon, Missouri
Who is MasterCard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Senior Specialist, Customer Operations Support
Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS). \n\nMajor Accountabilities: \nServe as focal point for customer issues, concerns and requests for enhancements. \nCapture detailed and accurate information about issues, concerns and enhancements. \nWork with global customers to complete service inquiries about MasterCard core applications and products. \nCollaborate with others in support of products, processes and problem resolution. \nDemonstrate the ability to negotiate, resolve and present to internal/external customers. \nLead and/or participate in customer visits for training, education and operational support. \nPotential customer visits for training, education and operational support. \nSimulate or recreate user issues to resolve operating difficulties. \nRecommend and implement business or process improvements, while recognizing global perspectives. \nDemonstrate leadership qualities, displaying mentoring ability, project leadership and delegation on an as-needed basis, follow-through, team participation and self-management.\n\nEducation: \nBachelors Degree preferred or equivalent work experience.\n\nKnowledge / Experience: \nTechnical/operations experience within financial/payments industry \nPrevious customer service experience required. \nBroad knowledge in the field \n\nSkills/ Abilities: \nExcellent interpersonal skills and written and verbal communication skills. \nIntermediate to advanced computer skills (Mainframe, Microsoft Office, Lotus Notes). \nAdvanced analytical, problem resolution and project management skills, including negotiation and conflict resolution. \nAbility to adapt personal work style to accommodate an ever changing, diverse and global environment and to organize and prioritize multiple tasks simultaneously based on current business needs. \n\nWork Conditions: \nTravel may be required. \nBusiness dress code may be required at times.\"
Equal Opportunity Employer
Requisition ID: R-39638