Convergys Technical Customer Service Representative : Intuit Powered by Convergys in Olathe, Kansas

Job Title:

Technical Customer Service Representative : Intuit Powered by Convergys

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Intuit powered by Convergys

The Service and Support Representative role will work with QuickBooks Online and its adjacent products such as Payroll and Payments. This role is responsible for delivering and continually improving care experiences for QuickBooks Online customers. The person selected to work in this role will work with customers to resolve technical issues while providing world-class customer service. They will also have the opportunity to partner with members of the engineering, product management, customer support and marketing teams.

Our new vision for customer care is to create a consistently delightful customer experience through a culture of customer-centric thinking that will dramatically impact our Net Promoter Score and drive revenue growth. We are embarking on a major cultural shift to delight customers by solving their problems while demonstrating that we care.

Come join the QuickBooks Online Team as a Service & Support Representative.


  • Resolve customer inquiries by phone, chat or email.

  • Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes.

  • Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business.

  • Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes.

  • Must possess basic computer skills including MS Office Suite.

  • Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction

  • Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data.

  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.

  • Ability to manage multiple priorities within a fast paced and high volume environment.

  • Ability to work in a team environment.

  • High School or GED required.


Skills for Success

Our most successful employees are customer focused, patient and friendly. They like to be experts in their fields, are natural problems solvers, and are – above all else – great communicators. Other skills necessary to your success include:

Excellent interpersonal skills

Solid organizational skills

Ability to work in a structure, team based environment

PC skills; experience with Windows-based computer applications a plus


Customer Support

  • Customer Service Experience

  • Comfortable using PC in an office environment

  • Strong communication skills (written and verbal)

  • Advanced multi-tasking skills

Technical Support

  • Customer Service experience

  • Advanced multi-tasking skills

  • Technical aptitude or Technical Support experience

  • Working knowledge of PCs, Smart Phones, MP3 Players, and/or Tablets


USA, Olathe, KS

Language Requirements:


Work Experience:

Time Type:

Full time

Who We Are

At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people.

For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers.

For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!

Build Your Career With Convergys

When you become part of our team, you join 125,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!

Watch the video below to hear from some of our employees around the world as they talk about what it means to be part of the Convergys team.

Convergys has careers available in 31 countries at 150+ locations.

Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work.