First National Bank Associate II, Marketing Operations in Omaha, Nebraska

JobTitle: Associate II, Marketing Operations

Date Posted: 09/19/2016


Location: Omaha - First National Tower

City: Omaha

State: NE

Other Locations:

Remote Option:

Schedule: M-F 8-5

Full/Part Time: Full-time

Posting Category: Professional

External Posting Code: CL

Job Description:

Role Overview:

Responsible for operations and production of customer marketing campaigns for multiple channels - direct mail, statements, new account fulfillment, and collateral. Support marketing teams and business units across Consumer Banking Group. Follow established processes; ensure accuracy, timeliness, efficiency, quality control, and cost management on all productions. Serve as a subject matter expert and provide consultative input to cross-functional teams to enhance team effectiveness; identify and recommend opportunities and provide input on the enhancement of processes and procedures to be best in class.

Key Accountabilities:

·Serve as consultant and production resource on marketing campaigns for multiple marketing teams and business units across Consumer Banking Group in order to achieve established goals and objectives.

· Lead production of a variety of channels - direct mail, statements, new account fulfillment, and collateral.

·Develop campaign production plan, campaign set-up, and offer codes.

·Execute campaign production following established processes, procedures and timelines.

· Ensure vendor management standards and practices; manage internal and external vendors through campaign production, meeting performance expectations.

·Ensure accuracy and quality control, through proofing, press checks, vendor audit procedures, approval and sign-offs.

· Continual improvement and development of best in class processes.

·Manage unit cost and reporting for campaign productions; influence cost management and expense reduction through production efficiency and inventory management.

· Build strong relationships and foster professional behavior across internal teams and external vendors as needed.

· Work collaboratively with peers and management to maintain Service Level Agreements.

· Ensure legal and compliance standards for bank policy, laws, regulations; understand and comply with the Bank's BSA/AML program.

Intended Outcomes:

·Accountability in marketing production for following process, accuracy, timeliness, efficiency, cost management and quality control.

·Ongoing innovation and process improvement for marketing campaign needs.

Job Qualifications:


·Bachelors Degree or related work experience.

·3-5 years experience in Marketing operations and production environment.

·10%-15% travel to vendors may be required as needed.

·Marketing production experience - direct mail, statements, new account fulfillment, and collateral.

·Microsoft Office Software - Outlook, Word, Excel, PowerPoint, Access.

·Demonstrated skill in project management, cost management, process management.

·Strong experience in quality control practices-proofing, press checks, vendor audits.

·Self-starter acting with high level of accountability and ownership.

·Ability to prioritize production workload, work diligently, organized, detail-oriented.

· Independent decision maker good at situational analysis.

·Able to act with urgency and follow through in sometimes stressful situations for problem identification/resolution.

·Experience in consulting and relationship building with internal and external teams and vendors.

·Effective communication- written, verbal, consulting, presentation.

·Regular and predictable attendance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

Click here to download 'EEO Is The Law' Self-Print Poster:

Click here to download 'EEO Is The Law' Supplemental: