Quad/Graphics Customer Service Representative in Omaha, Nebraska
QuadPackaging is one of the country’s fastest growing packaging companies, with state-of-the-art facilities in the United States, Latin America, Asia and Europe. QuadPackaging’s customer-centric consultative approach focuses on innovation, quality and cost-effectiveness. Our revenue-generating solutions include high-end folding cartons, labels, inserts and custom packaging that make our customers’ packages stand out on the retail shelf.
A CSR provides full administrative support to packaging direct sales as the primary customer contact for administering day to day account activity while building and maintaining excellent company-customer relationships. This is accomplished by earning customer trust and confidence through taking great care of their
orders and interests. The CSR serves as the primary internal contact regarding customers questions and issues, coordinates decisions that affect company operations (e.g. inventory management orders) and communicates those decisions to the customer.
Duties & Responsibilities:
Facilitate and expedite all aspects of order entry processes for internally produced andbuyout orders.
Process orders promptly and accurately
Clearly communicate special instructions
Provide requested samplesand any necessary changes to them. o Provide customer approvedcopy, color and sample for job box. o Monitor customer graphicand proof status.
Minimize late ordersby monito1ing job status and communicating any problems and changes to plant personnel, Sales Reps and to customers.
Learn customers packaging needs and preferences and meet or exceedthem through timely,accurate
and professional communication internally and to the customer.
- Finished goods inventory:
o Process releases timely
o Provide current inventory status reportsto customers on a regularbasis.
o Monitor overrun and aged inventory; inform customer of inventory exceeding storage period; advise
direct sales when necessary.
o Work with shipping department to resolve any inventory discrepancies
Provide promptand accurate customercommunication and facilitate quick solutions to problems.
Liaison between and among sales, design,customer service, production and customers
Provide accurateand reliable information pertaining lo the customer's specifications through all phases of estimating, order entry,production and shipping/inventory.
Complete and maintainall required paperwork, records, documents,etc.
Other dutiesas assigned.
Attributes, Skills and Abilities
Efficient time management
Work well underpressure
Good PC skills
Get along well with diverse personalities
Professional verbal, written, presentation and active listening communication skills.
Passion and urgency to take great care of internal/external customers; meet and exceed expectations,
Ability for continuous learningin a highly competitive,fast changing market place
Demonstrated abilityto view problems, issues and needs from a customer's perspective; incorporating creative problemsolving techniques to identify appropriate solutions.