First National Bank Processor, Mail & Records in Omaha, Nebraska
JobTitle: Processor, Mail & Records
Date Posted: 07/22/2016
Location: FNNI Potential Sites
Remote Option: On location worksite required
Schedule: 4am to 12:30pm, M-F
Full/Part Time: Full-time
Posting Category: Customer Support
External Posting Code: CL
Work in a fast paced production environment with moderate supervision. Decision, sort, process prepare and scan incoming mail/correspondence while meeting or exceeding the expected minimum monthly department quality and production standards. Research and correct exception items. Operate scanning, mail and x-ray equipment.
Research incoming customer correspondence and interoffice mail to determine the correct department to route to or the correct FileNet workflow to scan into.
Prepare, scan and index various documents for scanning by account number, SSN, doc type and doc date.
Decision and resolve written customer correspondence scanned into the First Work Customer Care workflow. Types of customer correspondence include: closure of accounts, fee refunds, address changes and other various customer service type requests.
Verify documents have been prepped, scanned and indexed correctly. Research and resolve scanning exception items such as incomplete images, missing pages, missing documents and incorrectly indexed documents.
Ensure proper disposal of documents (i.e., shredding or storing) in accordance with Company retention guidelines.
Sort incoming postal mail, interoffice mail and parcels by PO Box number, stop code, name, document type, or through additional research.
Receive in mail, parcels, and packages from multiple sources. Accurately separate and scan all trackable' mail for internal tracking purposes.
Fold and insert letters manually and by operating folder/inserter machine.
Operate postage meter machine and FedEx/UPS software using appropriate postal and express regulations to prepare and process outgoing mail and parcels.
Operate X-ray equipment to screen all incoming mail and packages for anything hazardous/suspicious.
Serve as backup to mail delivery staff, by delivering and picking up mail throughout the campus buildings
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.
1226 E Hartman Ave
Omaha, NE 68110
Working knowledge of Microsoft Office suite of products with an emphasis on Excel and Outlook
Oral and written communication skills
Basic mathematical functions and capability
High School Degree or equivalent
Knowledge of mail and imaging processes
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
Click here to download 'EEO Is The Law' Self-Print Poster: https://firstnational.igreentree.com/CSSInternal/EEOCDocs/eeocposter.pdf
Click here to download 'EEO Is The Law' Supplemental: https://firstnational.igreentree.com/CSSInternal/EEOCDocs/eeocsupplement.pdf