Telus Senior Strategy Manager (Digital Strategist) in ON, Canada

Business Unit Spotlight:

At TELUS Digital, we are on a journey to make things easier for our customers and our team. This mission is highly consistent with TELUS’ promise to put customers first, and drive the evolution toward our next level customer experience.

We are looking for a team member just like you to join our start-up-like, fast-paced and collaborative environment. You’d get to define and support the execution of robust digital strategies which support priority business, team member, and customer outcomes, including a world-class experience.

We believe in challenging our assumptions and beliefs on a daily basis; collaborating and validating ideas with customers; planning for ambiguity and being ready for constant change. We work at the intersection of people, customer experience, technology and process.

We want to work with people who:

  • Have a passion for the web and all things digital

  • Thrive in a lean, fast paced and changing environment

  • View collaboration as essential to their work

  • Clearly see things from the perspective of our customers

  • Utilize the power of data to inform decisions

  • Demonstrate comfort with ambiguity and a thoughtful approach to navigating it

  • Continually refine their practice and process

  • Excel whether working independently or collaboratively with others

Learn about our team athttp://labs.telus.com/

What YOU Do:

You get to combine customer insights, global trends, local trends, and business needs to evolve our plans and shape the digital landscape, ways of working, and culture within our team.

This role is also an exceptional opportunity to stretch yourself, continue to build new skills, and accelerate your career

  • Shape and influence the overall digital strategy and roadmap

  • Focus on ensuring that a customer-first approach is brought to life

  • Build strong partnerships with key strategic stakeholders, including project lead and vendors

  • Work with key stakeholders within, and outside of Digital to translate complex customer and technology challenges and opportunities into meaningful business stories

  • Act as the single point of contact and owner of the activities for your product portfolio

  • Advocate for and drive digital adoption throughout our organization

  • Act as a customer experience and digital advocate and demonstrate passion and dedication to optimizing the end-to-end customer experience

  • Drive and support the synthesis of key communications and presentations

  • Support the optimization of customer flows and business outcomes while maintaining the agility needed to respond to future customer and business needs

  • Support the delivery squads in improving velocity and speed to market

What YOU Bring:

  • Experience in a Management Consulting or Strategy Consulting environment, with experience/exposure to digital strategy or experience in a strategic and digital/customer-focused role, ideally within the Communications or High Tech industries

  • Excellent facilitation and presentation skills in political or high-pressure situations

  • Demonstrated experience communicating broad strategic initiatives to both key stakeholders and diverse internal teams

  • Ability to simultaneously tackle multiple projects and challenges with enthusiasm

  • Experience navigating and partnering with a large and diverse stakeholder mix

  • Ability to develop and articulate succinct business rationale supporting recommendations

  • Strong storytelling and presentation skills - ability to understand diverse audience and tune message, generate storyboard, develop materials, and communicate effectively to stakeholders

  • Strong desire to roll your sleeves up and get things done

  • Ability to deal with uncertainty and take charge of difficult situations

  • Hunger to explore uncharted territory that would complement the digital strategy efforts

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Title: Senior Strategy Manager (Digital Strategist)

Location: CAN-ON-Toronto

Requisition ID: PLA03276-17

Other Locations: CA-BC-Vancouver