Convergys Technical Support Tech Tier I in Orlando, Florida

Job Title:

Technical Support Tech Tier I

Job Description

Convergys is a world leader in customer management. As a world leader in customer management, we build lasting and high impact relationships with the people we serve and the communities we touch. We help clients maximize the power of their interactions with their customers.

Convergys is proud to be recognized as a 2014 Winner of the Orlando Sentinel’s Top 100 Companies for Working Families. In our state-of-the-art contact centers, you will discover fun, challenging work, surrounded by talented, supportive colleagues and leaders.

Work with the best, representing the best - all while having fun, earning great rewards, and building your career.

What to expect:

  • Handle questions via phone addressing hardware, software, cable, internet or telephone related issues

  • Reporting/escalating issues through the appropriate channels.

  • Effectively communicate information with customers and team members.

  • Diagnosing and providing a path to resolve various technical issues.

  • Proactively identify ways to avoid recurrence of customer issues by improving processes, reviewing technical articles, and recommending changes.

  • Strive to meet highest level of customer satisfaction by resolving customer issues in a professional and timely manner.

  • Ability to navigate through multiple software systems while walking customers through a resolution.

  • Additional responsibility as business needs.

What to possess:

  • Excellent Customer Service Skills

  • Strong written, verbal, and organization skills.

  • Superior time management and prioritization skills.

  • Proficiency with Windows and Mac OS

  • Typing skills

  • Deductive Reasoning Skills

  • Passion for technology

  • Excellent listening skills

  • Previous experience troubleshooting preferred

  • Ability to learn on quickly

Compensation and Benefits:

  • Comprehensive medical, dental, and vision plans

  • 10 days PTO and 6 paid holidays per year

  • Flexible spending account

  • 401k with company contribution match

  • Employee Stock Purchase Plan (NYSE: CVG)

  • Tuition Reimbursement

Thank you for your interest and selecting Convergys Corporation as your employer of choice.


USA, Orlando, FL

Language Requirements:



Work Experience:

Time Type:

Full time

Who We Are

At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people.

For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers.

For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!

Build Your Career With Convergys

When you become part of our team, you join 125,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!

Watch the video below to hear from some of our employees around the world as they talk about what it means to be part of the Convergys team.

Convergys has careers available in 31 countries at 150+ locations.

Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work.