BNY Mellon BTS Customer Svc Rep in Philadelphia, Pennsylvania
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.
Answers incoming calls from Brokers, clients, merchants and other financial institutions. Calls are related to checking, debit card, ACH and bill payment. Adhere to required call technique and provide excellent customer service. Works under limited supervision and no instructions are needed on routine work, and general instructions are given on special assignments. Good knowledge of the job. Substantial acquaintance with and understanding of general aspects of the job with a limited understanding of the technical phases of the job. Requires a high degree of accuracy. Assists new employees on training and development. Pleasant and professional phone demeanor, strong customer service skills, the ability to adapt quickly to frequently changing procedures. Representatives must be able to determine why a transaction was declined, as well as assist customers with recognizing unfamiliar charges. Representatives should be able to explain various merchant attributes and the issues that arise when attempting to complete certain transactions. Other potential challenges include assisting customers with emergency card replacement and issuing expedited cards. This position is integral to the achievement of our departmental service level goals. In addition to communicating externally with customers, brokers, and merchants, representatives must also communicate professionally and effectively with other departments, such as check fraud, adjustments, debit card disputes and fraud investigation. High School Diploma or equivalent. Associate s degree or higher preferred. One year of service-related experience. One year of service-related experience preferred.
High School Diploma or equivalent. Associate s degree or higher preferred. One year of service-related experience. One year of service-related experience preferred
- BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.*
Primary Location:* United States-Pennsylvania-Philadelphia
Internal Jobcode:* 31138
Organization:* Global Operations-HR06382
Requisition Number:* 1613315