U-Haul Computer Support Specialist in PHOENIX, Arizona
Computer Support Specialist
U-Haul Corporate HeadquartersU-Haul International2727 N Central AvePHOENIX , AZ
Under the direction of the Supervisor, the Field Customer Support responsible for providing remote support to U-Haul Marketing Company Computer Support Specialists and/or end users of computer based systems which comprise the U Haul Wide Area Network (WAN). Support includes analysis of all elements of the WAN such as software, power, computer equipment, modems and printers.
Troubleshoot, as necessary, in order to provide user with prompt and proper corrective action toward achieving problem resolution. Arrange for any necessary corrective action or escalate problem to higher priority as required to resolve.
Respond to calls from U-Haul field entities with regard to questions and/or problems concerning computer based systems. Determine nature of call by identifying location type and symptoms provided by caller.
Responsible for various special duties as assigned as well as basic functions of telephone support.
Monitor, critique and offer aid and suggestions to the Marketing Company Computer Support Specialists in order to be pro-active. Assist in spreading knowledge of areas of the U-Haul WAN and ensure proper functionality.
Maintain just in time production methods, along with total quality control at the source of the work being performed.
Digital dexterity, hearing, lifting (min. 5 lbs. assisted or unassisted), seeing, talking. Use of a telephone, Personal Computer (PC - 80% daily), modem and printer.
Some travel may be required occasionally to field locations.
Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt and stay alert in a business environment, and to use independent judgement to accomplish results.