U-Haul Computer Support Specialist in PHOENIX, Arizona

Computer Support Specialist

U-Haul Corporate HeadquartersU-Haul International2727 N Central AvePHOENIX , AZ


Under the direction of the Supervisor, the Field Customer Support responsible for providing remote support to U-Haul Marketing Company Computer Support Specialists and/or end users of computer based systems which comprise the U Haul Wide Area Network (WAN). Support includes analysis of all elements of the WAN such as software, power, computer equipment, modems and printers.

  • Troubleshoot, as necessary, in order to provide user with prompt and proper corrective action toward achieving problem resolution. Arrange for any necessary corrective action or escalate problem to higher priority as required to resolve.

  • Respond to calls from U-Haul field entities with regard to questions and/or problems concerning computer based systems. Determine nature of call by identifying location type and symptoms provided by caller.

  • Responsible for various special duties as assigned as well as basic functions of telephone support.

  • Monitor, critique and offer aid and suggestions to the Marketing Company Computer Support Specialists in order to be pro-active. Assist in spreading knowledge of areas of the U-Haul WAN and ensure proper functionality.

  • Maintain just in time production methods, along with total quality control at the source of the work being performed.


  • Digital dexterity, hearing, lifting (min. 5 lbs. assisted or unassisted), seeing, talking. Use of a telephone, Personal Computer (PC - 80% daily), modem and printer.

  • Some travel may be required occasionally to field locations.

  • Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt and stay alert in a business environment, and to use independent judgement to accomplish results.

Work Status: