HP Field Service Technician in Phoenix, Arizona

Field Service Technician

Description -

Field Service Technician

This position is NOT an IT position

This position is for break-fix only, some network diagnosis is possible.

-Diagnose and repair laser printers at customer sites.

-Interact with Customer to ensure Customer satisfaction following established procedures.

-Perform installations, reinstallations, maintenance, and repairs on Customer equipment.

-Deliver standard services.

-Provide break-fix reactive support and installation for volume and value products.

-Provide break-fix proactive support.

Education and Experience Required:

  • Minimum Diploma/ Associate Degree (technical field) or equivalent certification with less than 1 year working experience.

Knowledge and Skills:

  • Relevant product/company knowledge.

  • Moderately complex troubleshooting skills.

  • Basic analytical and communications skills.

  • Proficient in professional oral, written and telephone communication skills.

  • Ability to gather relevant information systematically and to solve problems, identify needs, develop and propose solutions.

  • Ability to maintain ongoing relationships with customers, peers and support partners.

  • Ability to effectively interact and communicate with people at operation levels.

  • Perform reporting and administrative functions. Manage time effectively.

  • Assist the customer with basic product familiarization training on device features during routine preventative maintenance or break/fix engagements

Job -


Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -


Relocation -


EEO Tagline -

HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.

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