SRP Solution Center Student Intern in Phoenix, Arizona
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Date: Oct 17, 2016
Location: Phoenix, AZ, US
The business need is for the Student Intern to be able to work 25-30 hours per week, but there is availability to work additional hours if school schedule permits. The ideal candidate will be a college Freshman, Sophomore or Junior in an IT related curriculum who has completed coursework to develop skills appropriate for the assignment.
The hours will from 10:00 a.m. - 4:00 p.m.. Selected candidate must be enrolled in college a minimum of 6 credit hours per semester to qualify.
The selected candidate will:
Provide phone assistance to internal SRP clients with varying degrees of technical knowledge
Provide excellent customer service demonstrating patience while effectively dealing with client problems
Perform problem-solving over the phone and determine appropriate course of problem escalation as required
College level coursework (100+) will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.
Preferred requirements include familiarity with many of the following: •Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange •Windows Operating Systems: Windows 7 and 10 •Internet Explorer, Chrome and Microsoft EDGE to include understanding configuration and properties •Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet •Desktop hardware, including the ability to problem-solve hardware component issues •Laptop hardware, including wireless
•Smartphones, Android and iPhones
Requisition ID: 3701
EOE - SRP encourages a diverse workforce
All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.
Why Work at SRP
SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:
• 401(k) plan with employer matching
• Retirement pension
• Paid vacation
• Holiday pay
• Sick leave
• Medical, vision, dental and life insurance
• Wellness programs
• Pre-tax benefits
• Short and long-term disability plans
• Tuition assistance