Mercy Patient Svc Representative in Pittsburg, Kansas


We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.



Escorts patient to the examination room and prepares patient for examination and treatment.

Takes patient history and vital signs.

Cleans and stocks examination rooms including laying out special equipment or supplies to be used during a patient visit.

Orders and maintains supplies of equipment for treatments, including sterilization of equipment.

Assists with lab and x-ray duties.

Maintains patient files, records and other information.

Assists physician in procedures.

Performs administrative duties associated with managed care and referrals.

Assists with scheduling of tests and treatments.

Sends cards or calls patients for notification of test results (mammograms, lab, hemmocult card, Pap smear, missed appointment) in accordance with physician instructions.

Telephones patients to remind them of scheduled visits preceding their appointment and Screens telephone calls, refers to the appropriate area.

Performs reception and scheduling duties and other clerical duties.

Pulls and files charts.

Labels and prepares body fluid and tissue specimens for transport.

Performs waived clinical laboratory testing as defined by CLIA. Maintains competency in the waived testing category.

Actively participates in laboratory quality improvement.

Wears clothing and Health System badge consistent with dress code, and attends to personal hygiene to maintain a clean, well-groomed appearance.

Observes universal precautions consistently, and Wears proper personal protective equipment when appropriate.

Meets Health System attendance standards.

Performs other duties as directed.


Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:

  • Education: High School diploma or GED .

  • Medical office training beneficial. Education necessary to communicate effectively in written and verbal form. Knowledge of business office procedures, medical terminology and insurance procedures beneficial. Must have computer knowledge, typing skills and knowledge of basic math.

  • Experience: One year experience in a clinic setting beneficial or two years in a public contact position.

  • Certifications: CPR certification beneficial Skills, Knowledge, and Abilities: Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to read, understand and follow written and oral instruction. Ability to sort and file materials correctly by alphabetical, numerical, or color-coded systems. Must display initiative and willingness to accept additional duties in the front office area during absences and adapt to fluctuating workload. Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff, and the public. Must be able to operate multi-line telephone, fax, copy machine, computer and calculator.

We’ll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.


Requisition ID 2016-733975

Category Administrative/Clerical/Registration

Position Type Full Time

Shift(s) Days

Department JV Pittsburg

Location US - KS - Pittsburg