SAP SAP Ariba Change Management and Custom Training Consultant Job in Pittsburgh, Pennsylvania
Requisition ID: 125911
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
The Ariba Change Management, Custom Training and Development Consultant (CCTD) is charged with customer focused internal adoption needs assessment, planning and education services development and delivery responsibilities. The CCTD Consultant is focused on the Ariba internal user adoption component of rapid transformation of client organizations into world-class managers of business commerce, through innovative, high-quality, global, services that create sustainable bottom-line results.
The Change Management, Training and Development Consultant, will be responsible for building deliverables for customer engagements. They will be accountable for assessment, design, development and delivery of customer Change Management and End User training programs, tools and materials for all Ariba Solutions. This role is critical in developing the capabilities of the Customer end users and acting as a consultant by providing expertise, guidance, coaching and the design of training solutions to multiple business functions.
The Change Management, Training and Development Consultant, is responsible for expanding the scalability of training solutions through the design/implementation of adoption services that include analyzing, designing, developing and delivering Strategic Change Management and Custom training solutions and deliverables as well as providing coaching and continued adoption support to customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Training and Change Management Focus
Managed training projects and creation of change management plans and custom training deliverables.
Analyze change and learning needs with customer and provide subject matter experts to provide input for change plans and course content. Utilize diverse training approaches, methods, techniques and settings including classroom, and web.
Support a wide range of professional projects and complete training related activities.
Assess, plan and develop Change Management plans that meet the specific internal user adoption needs of our clients.
Plan, organize and develop training materials to meet specific training needs of our clients.
Manages customer expectations to optimize productivity and increase impact of solutions
Ensures clients are satisfied and recognize the value of Ariba’s work and are able to metric internal user adoption success
Synthesizes learning’s into a logical story using quantitative/qualitative data and/or sound reasoning
Effectively manages difficult situations, whether they be client- or team-related
Communicates complex ideas succinctly and in an easy to understand manner
Knowledge and experience driving change management related to technology in organizations
Ability to develop and manage training planning, including audience analysis
Ability to deliver high quality customer training both face to face and online · Ariba Solution Expertise
Familiar with the full spectrum of Ariba’s Business Solutions, experience a plus
Conversant with the features, functionality, and applicability of the Ariba Business Commerce suite
Applies a broad knowledge of spend management applications/solutions or industry experience with similar technologies
Establishes credibility as a conduit for solutions expertise with customers and within Ariba
Identifies key requirements associated with coordinating a successful project, as well as warning signs for those situations where additional effort may be required
Takes ownership for development and delivery of solutions · Customer Focus
Speaks to and manages opportunities and accounts as needed
Dedicated to delivering exceptional results
Speaks to a variety of customers from different departments, at different levels, and in large or small groups (e.g., client project manager, technical team)
Key member of and ability to manage key tasks as part of deployments projects related to technology · Skills:
Project Management fundamentals
Instructional design methodologies and tools: including ILT and eLearning
Internal Adoption/Change Management fundamentals
MS Word, PowerPoint, Excel,
Adobe Flash, Captivate, Acrobat, Framemaker
Screen capture technologies: Snag it! , etc.PREFERRED QUALIFICATIONS
6 years of Training development and project management experience
Excellent written, verbal, and presentation skills
Procurement, Sourcing and Supply Chain Industry experience strongly preferred
Exposure to multicultural scenarios / international work experience a plus
Will be required to present a Portfolio of works and presentationMINIMUM QUALIFICATIONS
Ability to travel 60%
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C at mailto:Careers@sap.com firstname.lastname@example.org at mailto:email@example.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations: No Selection