Citi Agency Manager in Pune, India

  • Primary Location: India,Maharashtra,Pune

  • Education: Bachelor's Degree

  • Job Function: Operations Credit Ops

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16060948


Collections Team Lead

Core Responsibilities:

  • Ensuring and executing all collections activities in conformance to existing company policies and guidelines.

  • The Candidate will have to manage Pickup and flexi collection model.

  • Ensuring capacity, production and performance requirements of an agency are met consistently

  • Ensuring adherence to Citigroup service standards as well as compliance to all regulatory and internal compliance requirements

  • Ensuring customer disputes are appropriately handled and cleared

  • Detect possible fraud at an early stage and endorse accounts for further investigation.

  • Provide feedback to management and other areas of the business on portfolio quality

  • Ensuring accurate billing and control on costs at the agencies

Percentage of Travel: No

Relocation: No


  • Education: Graduate