Assurant Claims Examiner I in Rapid City, South Dakota
Be the first voice of Assurant Solutions and help our customers put the pieces back together by providing assistance during a hardship. Honor the Assurant promise to our customers. You will deliver outstanding service to our customers and fulfill the customers' needs in a claims call center environment.
The Claims Examiner I is responsible for initial contact with clients and customers when a claim event needs filed. Claims Examiners are responsible for analyzing the risk and taking on the responsibility to ensure claim events are paid to the appropriate parties.
20% General Claim Events: Support the business by processing general claim events, including but not limited to: • Processing general claim events; • Responsible for following claim event procedures and processes; • Responsible for investigating, analyzing, and understanding the risk with paying claim events to Funeral Homes, beneficiaries, unclaimed property, and third parties.
70% Phone Calls: Support the achievement of the team through outbound and inbound phone calls regarding claim events. • Make outbound calls to customers regarding pending claim events. • Receive inbound calls from customers regarding claim events.
10% Special assignments and projects as assigned.
*Note: This position requires continued education regarding insurance and claims that is paid for by the company, but the responsibility of the employee to complete every 6-12 months.
GED or High School Diploma
1 year experience in customer service (preferably in a call center environment) and computer skills using multiple Windows applications. **Other Skills:
Excellent verbal and written communication skills, as well as be punctual and reliable.
You must be motivated to provide exceptional customer service.
Customers must be able to understand associate's speech over the phone.
Candidates must be willing and able to work Monday - Friday, 9:00am to 6:00pm and be flexible to work overtime or weekends if necessary. **Preferred Qualifications:
1 year experience in insurance (life or health)
1 year Customer Service Experience in office environment
Bilingual English/Spanish a plus.
Title: Claims Examiner I
Location: SD-Rapid City
Requisition ID: 47945