Randstad Customer Service Representative in Redwood City, California
Customer Service Representative
Redwood City, CA
US$ 15 per hour
Monday, October 17, 2016
Temp to Perm
Randstad USA Administration
DescriptionAn innovative on-line retailer, Zazzle Inc., in Redwood City, CA is looking for a Customer Service Representative to join their highly customer service focused call center team. They aim at creating an easy, friendly and seamless experience for every customer calling in for help. If you are looking to join this success driven team and deliver exceptional customer service this is the opportunity for you.
The company is located in a modern, state of the art facility on the Peninsula, and provides a daily allowance towards the on-site cafeteria offering various lunch options. The company also makes available for employees a full kitchen, stocked with water, soda and a variety of snacks at no cost. Last but not least, the company offers various merchandise discounts.
Duties and Responsibilities:
-Handle inbound and outbound calls and e-mails in a timely manner
-Communicate in a friendly and professional tone with customers to ensure they are completely satisfied with their experience
-Answer calls regarding returns, order status, basic website troubleshooting, and product specific questions
-Listen and understand customer requests, questions and complaints
-Accurately input notes, customer information and other data into the system
-Conduct customer service follow up calls to ensure customers satisfaction
Working hours: Day & Swing
-1+ years of Customer Service experience
-Outstanding customer service
-Excellent communication skills both written and verbal
-Friendly, upbeat and positive attitude
-Proficient in MS Office, including Word, Excel and Outlook
-Ability to multi-task and make quick decisions
-Excellent problem solving skills
-Extremely detail oriented
-Excellent organizational skills
-Must be eligible to work in the United States
-Must be 18 years or older
-Seasonal position that could turn into a temporary to hire opportunity for the right person
-Full time 40 hrs./week
-Position requires availability to work overtime hours
-Daily allowance towards the on-site cafeteria
-Full kitchen with drinks and snacks at no cost
-Various merchandise discounts
All candidates are eligible for benefits including but not limited to: Medical, Dental, Vision, and 401K.
Learn about the company, please copy paste the link below to learn more about Zazzle, Inc.
Become an integral part of the team and apply to this immediate opening today. Submit your online application or call 408.785.8015
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.