Serco IT Project Manager - Reston, VA NC52149631 in Reston, Virginia
IT Project Manager - Reston, VA NC52149631Reston, VA, US
Job Description The IT Project Manager will manage projects and activities spanning across IT operations, administration, networks, infrastructure, applications, databases and service desk associated with the ACA Contract. Oversees the planning and execution of technology operational changes, support, enhancements, decommissions and maintenance to meet contractual needs. Utilizes reach back into the Corp CIO/ETSS organization to ensure the use of industry best practice based processes and procedures for managing the technology environment, as well as adherence to Serco technology standards and enterprise solutions. Consults with appropriate management staff to clarify system and program requirements, identifies problems, and determines the extent of upgrades/modifications and support required. Develops project plans and schedules, contingency plans, workflow diagrams, and maintains operational and system documentation.
Specific duties include:
-Responsible for the oversight of multiple IT related projects.
-Responsible for defining project milestones and schedules, and managing a cross-functional team to achieve goals.
-Responsible for managing all aspects of project, from an individual task level to an executive summary.
-Responsible for producing regular executive level status and progress reports.
-Works as a consulting team member or an individual technical consultant on IT Infrastructure Systems implementation, software product implementations, enhancements and integrations.
-Works with different IT support teams, Business Process Management team and with Program Management team.
-Facilitates cross-functional work groups that include all levels of the organization to provide design/architectural reviews, to solve any problems and/or improve efficiencies.
-Manages and coordinates technical and administrative staff by assigning, scheduling, prioritizing, coordinating, and facilitating multiple tasks.
-Evaluates performance of subcontractors and staff in terms of actual and planned task schedules and resource requirements. Reviews work for quality assurance.
-Composes memoranda, reports, and other documentation highlighting project steps and status for daily and weekly meetings with customer. Attends meetings and makes presentations about project status and work commitments.
-Ensures training of all staff members and instructs them on customer’s methods, procedures, and standards. Evaluates, develops or implements procedures regarding project documentation and development.
-Troubleshoots technical problems and takes corrective action.
-Participates in long-range planning, analysis, and program design.
-Participates in the planning and design of new projects as requested.
-Acquiring follow-on business associated with assigned projects and for supporting new business development by leading relatively small proposals or assisting with major proposals.
Required Skills A Bachelor degree or equivalent experience. A minimum of ten to twelve years of related experience in a related technical environment are required.
Employment Type Full time
Job ID 52149631
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. We help our clients deliver vital services more efficiently, while increasing the satisfaction of their end customers. Headquartered in Reston, VA, Serco has approximately 10,000 employees with an annual revenue of $1 billion and is part of a $6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco's people share a passion for delivering ethical service, innovation, and a commitment to results. Our focus on Bringing Service to Life is more than a tagline, it’s the way we get things done, the way we talk with each other, and the way we interact and respect each other. We succeed by encouraging and generating new ideas. We trust our people to deliver. We are passionate about building innovative and successful Serco businesses. Our most powerful tool in improving performance is to instill a stimulating culture where people feel they can personally make a difference. Serco is an equal opportunity employer committed to diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional Area IT Infrastructure
Department With a core customer set that includes Health and Human Services (HHS) and Centers for Medicare and Medicaid Services (CMS), the CMS business unit is focused on providing world-class, technology-enabled support services to government organizations, helping them administer health care programs to the public. They unit delivers document processing, outbound call centers, business process design and software, application verification, and benefits determination and processing. The team delivers flexible and responsive solutions to evolving and emerging needs, a deep understanding of eligibility determination, exemptions and inconsistency processes, and knowledge of existing application processing.