HCA, Hospital Corporation of America Division Director of Quality (RN required) in Richmond, Virginia

The HCA Physician Services Group (PSG) is the physician and practice management solution for the Hospital Corporation of America (HCA). PSG operates more than 750 practices, Urgent Care Facilities, and partners with HCA’s 165 hospitals to structure employed provider programs, professional service agreements, and joint ventures that offer the communities we serve high quality, cost effective care. We manage a collection of highly motivated and innovative leaders who are committed to excellence in every aspect of their career.

GENERAL SUMMARY OF DUTIES: Division Director of Clinical Quality Contributes to the company’s mission and vision by supporting and coordinating clinical performance improvement activity for HCA Physician Services employed physicians and practices in each Division. Manages the quality improvement activities of the program in conjunction with the HCA Physician Services Division management teams. Works in collaboration with the HCA Physician Services Physician Governance Council to identify and implement specialty specific initiatives. Ensures compliance with applicable accreditation, regulatory, and licensure standards.


  • Directs efforts to ensure effective Quality Program and Performance Improvement implementation throughout the assigned Division(s). Provides guidance to HCA Physician Services employees/management in complying with the requirements and intentions of the program.

  • Provides leadership to drive work for clinical improvement and service enhancement. Supports practices in preparation of meaningful reports to the HCA Physician Services Quality Committee, Division Leadership, Physician Governance Councils, and HCA Physician Services Division Vice Presidents.

  • Acts as a support for HCA Physician Services Quality Improvement and Patient Safety initiatives, as directed. Prepares and submits minutes from all meetings; as directed

  • In coordination with the Clinical Services Group (CSG), develops and implements programs, initiatives, and improvement strategies to ensure consistency in compliance with applicable laws, regulations, and other governmental requirements. Ensures that required state/federal reporting is completed in a timely manner.

  • Monitors and communicates with Operations regarding quality improvement trends. Assists in preparations of metric reports and development of meaningful improvement plans. Participates in Quality Monthly and Quarterly Operating Reviews.

  • Facilitates effective communication with Physician Services and CSG leadership regarding key clinical performance improvement activities and initiatives.

  • Responsible for facilitating investigation, required reporting, and corrective action development for serious quality or risk issues within the division as requested by Division Vice President and Group Vice President. Accesses company resources as appropriate. Facilitates completion of Root Cause Analysis.

  • Maintains awareness of regulations, keeping abreast of pending and or implemented changes. Develops communication tools to alert Divisions.

  • Participates in development of Division Quality Strategic Planning.

  • Maintains current competency with all current Quality Program initiatives.

  • Provides education to employees and Medical Staff and supports ongoing education related to Quality Program initiatives.

  • Meets regularly with Practice Managers and encourages shared learning.

  • Participates in the orientation of new employees to HCA Physician Services Quality Initiatives.

  • Reviews complaints, concerns, or questions relative to quality issues, and provide consultative leadership and support to practices and Division personnel as appropriate and as directed by Division Vice President and Group Vice President.

  • Maintains the strictest confidentiality in the areas of patient, employee and physician relations.

  • Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”.


  • Knowledge of physician office practice operations.

  • Knowledge of organizational policies, procedures, systems and objectives.

  • Knowledge of applicable regulatory, compliance, and accreditation standards and requirements

  • Knowledge of governmental reporting programs.

  • Mentor, influence, and manage through matrix reporting relationships.

  • Ability to gather, analyze, and interpret complex data.

  • Ability to prepare comprehensive management reports.

  • Project Management: Skilled in project planning, task prioritization, effectively manages resources, outcomes measurement, and tracking. Takes initiative and exercises good judgment.

  • Effective problem solving skills to include data analysis and judgment to make effective decisions

  • High Impact Communication - Effective oral and written communication skills

  • Effective change leadership knowledge and skills

  • PC Skills – Proficient in Microsoft Office applications and others as required.

  • Maintains high level of confidentiality at all times.

  • Ability to build trust and gain respect through effective team leadership and participation skills.

  • Ability to work under minimal direct supervision but maintain a high degree of communication of current work activity with supervisors


    Graduate of an accredited college or university nursing program. Work related experience will be taken into consideration with a lower level degree. Master’s Degree preferred.


  • Minimum 3 years of related clinical and management experience involving quality improvement, leadership, and healthcare quality practices, as well as associated regulatory rules and laws. At least one year must have been in capacity as direct supervisor of other professional level employees.

  • Minimum 3 years direct experience in ambulatory care quality improvement preferred.

    CERTIFICATE/LICENSE: Current licensure as a Registered Nurse in state of residence.

Title: Division Director of Quality (RN required)

Location: Virginia-Richmond-Primary Health Group Inc.

Requisition ID: 24368-51336