HCA, Hospital Corporation of America Supervisor - Transfer Center in Richmond, Virginia

Position Summary:

The Transfer Center Supervisor is responsible for assisting the director of the Patient Transfer Center in shift related operations through additional duties which include: Specific Job Functions includes but are not limited to:

• Proficient in job responsibilities of transfer coordinator; • Completes initial review of service inquiries and recoveries and communicates results with director; • Makes him/herself available for on-call status in the absence of the director; • Assists management with scheduling and covering open shifts; • Responsible for QA/QI of data, phone calls, and reports; • Assists with staff communication, provides updates and maintains standards; • Strives to improve current operations by identifying inefficiencies; • Meets with management regularly to effectively communicate and resolve issues; • Works as a liaison between staff and management; • Maintains Central Logic system by updating locations and providers as required; • Exercises good judgment in the absence of detailed instructions or in an emergency situation; • Sets a good example for staff by adhering to all office policies and maintains a positive attitude; • Brings problems or issues to director’s attention in a timely manner; • Plays a vital role in emergency operations.

Position Requirements: Licensure/Certification/Registration: RN/EMT/Paramedic

Education: High school diploma or GED equivalency.

Experience: Prior management / supervisory experience in a healthcare related field.

Knowledge/Skills/Abilities: • Prior customer service experience • Knowledge of patient transfer related state and federal regulations • Excellent communication and interpersonal skills including the ability to communicate with employees, clients, and others. • Ability to set and follow priorities • Character to maintain strict confidentiality • Ability to self manage by taking responsibility to initiate, assess, and take action as well as the ability to function calmly in stressful situations; • Knowledge of basic hospital services; • Basic typing skills, 30 wpm; • Basic personal computer skills; • Positive, enthusiastic, helpful personality;

Title: Supervisor - Transfer Center

Location: Virginia-Richmond-Capital Division Transfer Center

Requisition ID: 26676-35294