HCA, Hospital Corporation of America Director of Patient Financial Services - Riverton Memorial Hospital in Riverton, Wyoming

  • Parallon * is seeking a highly qualified individual for the role of Director of Patient Financial Services.

    TheDirector of Patient Financial Services (PFS)is responsible for the daily operations of all Parallon managed facility-based revenue cycle functions and serves as the on-site liaison between the facility and Parallon Client Relations or the Service Center. The PFS Director integrates the departments’ services with the hospital’s clinical and ancillary teams, implements policies and procedures that guide or support service levels, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. They serve as a key promoter of the Service Center, which strives to meet and exceed the needs of its customers.

  • Operational Duties Include But Are Not Limited to: *

    • Oversee facility operations of Patient Access functions (e.g. scheduling, pre-registration, benefit verification, pre-authorization, admission/registration, financial counseling, etc.) to ensure daily operations are maintained according to standard

    • Serve as the primary on-site liaison between the SSC/CRM and the Facility

    • Coordinate with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns, and more

    • Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements

    • Inform designated CRM AVP of any significant issues in the Patient Access areas (e.g., Pre-registration delays, unbilled challenges, pre-authorization backlogs, etc.)

    • Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education

    • Inform staff of relevant changes and developments in payer requirements

    • Ensure quality review measurements are in place

    • Facilitate implementation and monitoring of standard policies, processes, reporting and education programs

    • Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership

    Bachelor’s degree in Business or related field Equivalent work experience may substitute degree requirement Patient Access or Hospital Business Office experience Minimum 5 years management experience Experience in healthcare provider finance operations or similar service environments required.


Title: Director of Patient Financial Services - Riverton Memorial Hospital

Location: Wyoming-Riverton-Lifepoint - Riverton Memorial Hospital

Requisition ID: 08648-121366