SAP Licence Compliance Lead, KSA Job in Riyadh, United Arab Emirates

Requisition ID: 117893

Work Area: Sales

Expected Travel: 0 - 50%

Career Status: Professional

Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.



  • Deliver high quality license audits/opportunities

  • Comply with Standard GLAS Processes

  • Communicate effectively with customers and multiple SAP colleagues (Other GLAS Colleagues, Sales, Local License Audit contact persons, Shared Service Contacts, Local Contacts) to deliver high quality service and support

  • Chair monthly Market Unit Call (where applicable)

  • Demonstrate operational excellence and flexibility

  • Independently demonstrates professional behaviour and good time/self-management in relation to own workload and that of others.

  • CSS Message Handling

  • Other tasks deemed necessary

  • Mentoring new colleagues (where applicable)

  • (Senior) Expert Responsibilities (refer to GLAS Internal Job Profile)

  • Platinum Audit Specialist (refer to GLAS Internal Job Profile)

  • Team Leader Responsibilities

Deliver high quality audits/opportunities

  • Conduct license audits on global account audits and support customers / sales

  • Maintain Master Data quality within the LAS systems. This also includes, but is not limited to, maintenance of comments, Locked contracts and License Auditor assignment.

  • Deliver and ensures high quality license audit evaluation by following the GLAS process (subject to country deviations)

  • Coaching and ensuring GLAS colleagues deliver same high quality

Comply with Standard SAP GLAS Processes

  • Experienced in relation to GLAS processes using SAP tools (CSS, ISP, USMM, LAW, CRM, LMBI & Reference Systems, if relevant to your role). Coaching and ensuring colleagues are also competent

  • Understand and incorporate process updates and changes

  • Take part in procedural and process improvements through collaboration with all relevant colleagues (Project Member or Project Lead)

  • Effective management of workload, using the tools provided, such as LAS cockpit, Outlook, CSS, Phone Calls, etc.

  • All steps in the GLAS reminder timeline to be adhered to, where appropriate

  • Use the GLAS standard documents and templates, unless otherwise agreed with SAP AG.

  • Process all customer audit results received, in a timely, accurate manner

  • Identify issues on the process and propose solutions

Communicate effectively with customers and multiple SAP colleagues (GLAS colleagues, Sales, Local License Audit contact persons, Shared Service Contacts, Local Contacts) to deliver high quality service and support

  • Provide information sessions and presentations to relevant parties (SAP colleagues and customers), using relevant tools and templates

  • Support customers in conducting the license audit through the use of SAP measurement tools, discussing with other experienced colleagues when necessary

  • Support local license audit contact person to work on the KPI’s (Master Data, Cancelled/escalated Audits, License audit opportunities)

  • Answer all calls in a timely and professional manner, using voicemail appropriately.

  • Chair local Market Unit Call and ensure appropriate action points agreed and followed up

Demonstrate operational excellence and flexibility

  • Independently demonstrates professional behavior and good time/self-management in relation to own workload and that of others.

  • Communicates holiday requests to manager / relevant colleagues and ensure substitution is in place

  • Keeps team leader/manager informed of own and others workload and provides possible solutions

  • Support an onsite audit at customer (if applicable)

  • Adherence to all processes detailed in the GLAS Employee Handbook & SAP HR Policies (Global & Local)

  • Where Shifts are applicable, ensure appropriate handover of responsibilities in a timely manner

  • When applicable, substitute for the absent colleague, ensuring appropriate handover and follow-through on tasks

  • Update relevant KPI report following the guidelines

  • Take part in operational projects that lead to increased effectiveness, efficiency or engagement

  • Act as a role model to other colleagues with GLAS, in all aspects of your work

CSS Message Handling

  • Monitor and complete all CSS tickets attributed to you

  • This to be done within agreed IRT and MRT targets

Other Tasks deemed necessary

  • Work Load Share (WLS) Program – Assisting colleagues when personal workload allows, following the WLS process

  • Cross-checking (when competent) - Cross–checking to be carried out, following the agreed process

  • Maintenance of the Deviation Documents for your applicable region/country

  • Substitute for Team Leader, in their absence (when deemed necessary)

  • Conduct training/mentoring for new GLAS Colleagues (if applicable)

Expert Responsibilities (where applicable) – Additional Information available in GLAS Internal Docuement

  • Support and consult customers and GLAS team members on specific questions issues related to their specific expert area

  • Perform knowledge transfer (internal staff, external customers partners) training of new hires

  • Resolve known errors by means of SAP notes or customer messages

  • Work with SAP AG Contacts on specific customer and internal documentation

  • Solving and follow up of internal and external messages / active link between SC and AG)

Team Leader Responsibilities (where applicable)


  • Manage customer (internal/external)expectations in accordance with established SAP GLAS processes and procedures

  • Assist in license audit planning, evaluate license audit delivery for the countries responsible for and provide regular updates to the GLAS management

  • Engage and liaise with the local GLAS interfaces in the Market Units to support the license audit delivery

  • Participate in global projects within the GLAS, when required


  • People Management including Performance Management, Career Development and Employee Relations via monthly one to one and team meetings

  • Capacity Planning and Resource Management within the team to ensure achievement of the license audit delivery targets

  • Motivate, and empower team members to ensure achievement of all individual and team KPI’s to high quality standards

  • Manage under performance through implementation of Performance Improvement Plans and engagement of Disciplinary Process where appropriate

  • Monitoring and driving effective communications within the Team and to and from Senior Management Team

  • Ongoing review of all operational processes and procedures, implementing improvement and measuring effectiveness in line with GLAS Standards

  • CV screening, interviewing and candidate selection to ensure achievement of all business objectives

  • Lead/participate in projects delivering on key objectives defined by Management

  • Take ownership of issues escalated by team and customer to ensure timely and effective resolution


At least 8 years as a Certified License Auditor (subject to proficiency)


  • Ireland - Fluent European language and English

  • China – Fluent Asian language and English

  • India - Fluent English

Must be proficient in both oral and written language skills


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations: No Selection