Wegmans Cake Decorator Customer Service in Rochester, New York

Title: Cake Decorator Customer Service Location: NY-Greece-MT READ,3701 Mt. Read Boulevard,Rochester,NY 14616 Other Locations:

Want a job you’ll LOVE?

Our Create-A-Cake team provides an artistic flare in personalizing sweet treats for our customers. In this area, you’ll work with a team to decorate cakes and other bakery treats while adding those impressive finishing touches to customer orders. If you are looking for a hands-on opportunity to exercise your creativity, this could be the role for you! Looking for Career Growth? Watch our video! http://youtu.be/Bw7gG0U6DqM How do I make a difference?

Providing Incredible, Knowledge Based Customer Service

Proactively approach customers, answer any questions they have about products or services offered, and take orders in person and over the phone

Effectively balance and complete tasks while ensuring customer orders are filled by the promised time

Ensuring High Quality Products & Ingredients

Thaw, bake, fill, frost, decorate and package a variety of cakes and baked goods

Follow Wegmans core recipes and techniques when personalizing cakes and making a variety of frostings, creams, and fillings to produce a consistent outcome that meets Wegmans high standards of quality

Ensure the freshest products are available throughout the day by maintaining product levels in well-merchandised cases, rotating for freshness and pulling outdated products

Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures

Living Who We Are

Support, encourage, and respect co-workers

Work with supervisor to set and achieve goals for professional development

Comply with Wegmans Policies and Work Rules, as well as, federal and state laws

Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department

Seeking Candidates Who…

Live our values: caring, respect, empowerment, making a difference, high standards

Possess teamwork & diversity awareness

Seek continuous learning opportunities

Provide incredible customer service

Ensure food & human safety

Possess organizational skills

Provide knowledge based service

Educate self and others about product knowledge

Use and explain Wegmans cooking techniques Preferred Skills and Experience

Customer service experience, preferably in a food service, grocery or retail setting

Cake decorating experience

Work Environment

Work involves continuous interaction with customers and co-workers in a fast-paced environment

Typical motions include repetitive and sustained hand and arm movements, grasping, bending and reaching

Responsible for moving and lifting an average of 1 – 10 pounds with a maximum weight lifted of 35 pounds occasionally

May be exposed to various allergens and work environments including cold, freezing and hot temperatures

Work includes the safe and proper handling of cake-decorating equipments and mixers

Will be required to spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours * Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen physical and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed