SAP Cloud Support Intern(Estagiário) Job in São Leopoldo, Brazil
Requisition ID: 110421
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
PURPOSES AND OBJECTIVES:
The Cloud Product Support organization will now be extended in order to support the growing number of “Business ByDesign” and “Cloud for Customer“ customers.
For the extended responsibilities we need colleagues who are looking for new challenges and can both deliver excellent customer support as well as drive call deflection activities and projects.
EXPECTATIONS AND TASKS:
•Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters
•Root Cause Analysis of reported incidents
•Call deflection (productizing knowledge, moderating forums, knowledge sharing etc.)
•Participation in global projects around support processes, infrastructure requirements and quality assurance
•Report errors to Development
• Provide consulting for customers on procedural issues and queries
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
•Undergraduate students in IT/Computer Science, Business or related areas (from the 2nd semester or later or to be graduated after July/2016)
•Proficiency with PCs and desktop software
•Knowledge with Business Processes would be a benefit
•Bias for action and initiative
•Problem solving/analytical skills
•Systematical, communicative and creative focus
•Flexible approach to working in teams as well as environment
•Advanced English, Spanish is an advantage
•No previous experience required
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: email@example.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.
Additional Locations: No Selection