SAP Product Support - SD / NFe Localization Support Consultant Job in São Leopoldo, Brazil

Requisition ID: 128510

Work Area: Customer Service and Support

Expected Travel: 0 - 30%

Career Status: Graduate

Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


Support consultant who is driven by a desire to provide our customers with outstanding technical customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products.

The consultant will need the ability to support complex environments that include a variety of operating systems, platforms, and databases.


  • Managing internal and external escalations including Customer communication (if required)

  • Temporarily safeguard customers in critical/escalated situations

  • Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters

  • Root Cause Analysis of reported incidents

  • Call deflection (productizing knowledge, moderating forums, knowledge sharing etc.)

  • Participation in global projects around support processes, infrastructure requirements and quality assurance

  • Report errors to Development

  • Provide consulting for customers on procedural issues and queries

  • Provide weekend/holiday and evening shift as scheduled


  • Degree in Information Technology/Computer Science areas or University Students expecting to graduate in the next two years

  • Knowledge in Object Oriented Programming (Java, C , ABAP/4 etc)

  • Knowledge in Business Processes and ERP systems would be a benefit

  • Excellent customer focus and communication skills (oral/written)

  • Problem solving/analytical skills

  • Flexible approach to working in teams as well as environment

  • Fluent in English (Spanish skills would be a benefit)


  • Experience or eagerness to learn in an IT related area, e.g. consulting/support/development job appreciated; Fresh graduates with strong inclination towards technical work may also apply;

  • Familiarity with Business Software (SAP or comparable solutions) and/or Business Processes

  • Prior Industry experience providing technical support for enterprise software

  • Prior experience with logistics in Brazil would be a benefit


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations: No Selection