SAP SAP Solution Manager Support Engineer Job in Saint-Petersburg, Russia
Requisition ID: 128885
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Roles and Responsibilities
SAP Solution Manager planning, Installation, upgrade, update, maintenance, migration, optimization, performance and tuning.
Design and implement End to End customer IT operation processes Based on SAP OCC (Operation control center) approach.
Customer situation assessment and requirements collection, providing customer specific OCC solution.
Setting up and optimizing implementation/operation tools, mainly on SAP Solution Manager.
Delivering Onsite & Remote services and projects, as functional expert or delivery lead.
Providing technical support and solve configuration issues for customer.
Empowering customers on technical implementation and usage.
Initiating and driving product improvement and enhancement according to customer feedback.
Deliver slots Job as Application Operations SAP Solution Manager Technical technical expert in Mission Control Contol Center (MCC) in SAP Backoffice.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Education and competencies
BS, MS university degree in Computer Science, Information Systems, Physics, Maths, Engineering
Fluent English and Russian communication skills (both written and verbal);
Good communication skills and strong business acumen
Proactive in learning and highly self-motivated
Fast learner with analytic thinking and problem solving capabilities
Ability to handle multiple project in an ambidextrous way
Understanding and adherence Administration experience of Project management & Quality Assurance Methodologies
Good Team player and ability to lead a team on Projects
Required technical skills
SAP Basis and Security Authentication – Strong Netweaver platform support experience
Knowledge and Hands on experience on Technical Planning, Installations, Upgrades, OS/DB Migrations.
Technically fluent in Operating of Operation System (Unix/: Linux and Microsoft Windows/Linux), Administration experience. OS scripting,
Knowledge of SOAP and interfaces
Database Oracle/DB2/SQL Server/ MaxDB )
In addition, experience with Monitoring Solutions as administrator, support team member or consultant.
Big plus is monitoring experience applicable to SAP systems. Knowledge of Monitoring and alerting infrastructure, CCMS, ST transactions.
Experience in one or more areas in SAP Solution Manager is advantage.
Application Operations: System, Database & Host Monitoring, End User Experience Monitoring, Technical Administration and Guided Procedures, Integration Monitoring, Root Cause Analysis & Exception Management, Business Intelligence & Job Monitoring, Infrastructure & Architecture, Technical Analytics & Dashboards.
Business Process Operations: Business Process and Interface Monitoring, Business Process Improvement, Data Consistency Management, Job Scheduling Management.
Experience in one or multiple of the following tools:
3rd party Central Alerting tools and Incident Management tools like Service Now, HP SM, BMC Remedy, IBM Tivoli, Nagios, MS SCOM.
SAP products knowledge and/or functional experience in one or more of the SAP ECC modules and experience
PMO or operation lead experience
ITIL and/or PMP certificate will be plus
SAP BASIS knowledge speed up adoption to team
OLAP or SAP BW knowledge is a plus
SAP functional consultant or business analyst
ABAP/Java development experience with minimum 3 year.
Project delivery, customer support experience.
Work in support organization in different roles with Incident management and Event Management processes
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.
Additional Locations: No Selection