Extreme Networks Inside Account Manager: Service Specialist in Salem, New Hampshire

*Inside Account Manager: Service Specialist *

We are seeking bright, articulate, and self-motivated candidates who have a desire to grow their sales career. Selected candidates will have a strong work ethic and enthusiasm that demonstrate initiative and professionalism. Our Service Specialists are responsible for selling service contract renewals for the territory and selling professional services and training.

Position Responsibilities:

  • Serve as the central point of contact for the assigned territory and drive/assist the field sales staff in attaining their monthly/quarterly/annual service renewal quota

  • Cross Sell and up-sell services into existing customer base to create incremental pipeline and revenue

  • Create service quotes and configurations for customers and partners as well as facilitate any special pricing requests/deal registration requests

  • Act as a liaison with all departments to close renewal deals quickly and make Extreme easy to do business with

  • Manage all service contracts for customers in the assigned territory

  • Educate customer and partner community on company events, product releases and news with monthly outreach


  • Business experience preferably in a Customer Support / Sales Support role.

  • Strong telephone communications skills comfortable calling on clients at the CXO level and beyond

  • Should have a desire to pursue a career in Sales utilizing Consultative Sales techniques

  • Ability to work well in a fast paced, team environment

  • BS/BA preferred

  • Inside Sales, Pre-Sales support preferred

  • Interest and knowledge of software/hardware technologies preferred

  • Experience with Computer Networking technologies a bonus

  • Possess energetic and enthusiastic demeanor

  • Experience with CRM / SalesForce.com helpful