Amtrak Station Manager II - 90206573 in San Diego, California
Your success is a train ride away.
Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.
Are you ready to join our team?
SUMMARY OF DUTIES:
This position manages and directs all passenger and train-related activities involving station operations, ensuring an efficient, passenger-focused and well organized operation in compliance with Amtrak and regulatory policies and procedures. The summary of duties listed below identify only the major responsibilities of the position; because decisions made at this level significantly impact the entire organization and its customers, the station manager is expected to model the highest levels of behavior and integrity.
•Manage employees involved in providing service to passengers that may include: Boarding of trains, red cap and checked baggage, ticketing, Express mail, dissemination of passenger information systems, assisting disabled passengers, maintenance of station facilities, oversight of bulletin of jobs and awarding of bids for district 1, which includes stations from San Luis Obispo CA to San Diego CA, station crew calling, and SAP entry.
•Ensure safe and efficient station operations, optimizing employee contribution, passenger service, and on time performance, while providing an appropriate level of leadership.
•Must have demonstrated knowledge and experience in station operations, ticketing, mail baggage and express, building maintenance, service delivery, passenger handling, and TCU labor contracts.
•Direct experience leading a small multi-faceted and diverse workforce serving a diverse clientele.
•Demonstrated ability to lead a successful passenger and occupational Safety program.
•Demonstrated ability to work effectively in fast-paced environment and to quickly re-focus attention to accommodate shifting train, service, and passenger priorities.
•Demonstrated knowledge of Amtrak policies and procedures.
•Demonstrated leadership, supervisory, customer service, conflict resolution and problem solving skills.
•Must have experience with Amtrak business systems.
•Must have prior satisfactory job performance.
PREFERRED WORK EXPERIENCE:
•Some direct experience managing large, multifunction, customer service operation.
•Some service experience
•Bachelors Degree in Business or related field
COMMUNICATION AND INTERPERSONAL SKILLS:
•Must have excellent oral and written communication skills
SUPERVISORY RESPONSIBILITIES: Yes
Requisition ID: 24309
Posting Location(s): California
Personnel Area: CA42
Job Family/Function: Transportation
Relocation Offered: Yes
Education Requirements: High School/GED
Travel Requirements: Up to 75%
Employment Experience Requirements: 5 - 7 years of experience
Amtrak employees power our progress through their performance.
We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.
We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.
All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
POSTING NOTES: Transportation || On Board and Station Services