CGI Technologies and Solutions, Inc. Passport Assistant Processing Supervisor in San Francisco, California

Passport Assistant Processing Supervisor

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Category:Consulting / Business / Functional

City:San Francisco, California, United States

Position ID:J0916-2230

Employment Type:Full Time

Position Description:

This manager supervises employees in an office environment and assists the CGI Processing Manager in overseeing all task areas of Passport production.

Principal Duties and Responsibilities:

Essential Functions:

 Managing administrative, personnel, and operating processes in order to meet production expectations for timely issuance of Passports.

 Developing, implementing and overseeing the training of staff.

 Documenting and managing performance, attendance or conduct issues.

 Planning, directing, and coordinating the daily activities of mail open, cashier, image capture (scanning), image review, data entry, book-print, quality control, and PRISM (passport record scanning) for Passport production.

 Overseeing customer service functions such as searches, re-writes, re-issues, and re-mails.

 Verifying adherence to all department and agency security regulations and internal controls.

 Developing and verifying reports on timekeeping, production or other data in a timely manner and as required.

Required Knowledge, Skills, Abilities and Competencies:

• U.S. Citizenship.

• Applicants selected will be subject to a CGI credit/background check and a government security investigation. Applicants must meet eligibility requirements for access to classified information.

•Additional Requirements:

 A Bachelor’s degree from an accredited university or college in a related field such as Business or Liberal Arts.

 A minimum of five (5) years of office experience including two (2) years of supervisory experience.

 Demonstrated ability to meet production goals and expectations.

 Demonstrated ability to prioritize and organize tasks.

 Excellent verbal and written communication skills.

 Intermediate to expert functionality in MS office applications, including Excel.

What you can expect from us:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

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In the US, CGI is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, ancestry, color, sex, religion, age, national origin, citizenship status, disability, protected veteran status, marital status, sexual orientation or perceived sexual orientation, gender identity, familial status, political affiliation, or any other classification protected by state or federal law.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here at to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA at

  2. FMLA at

  3. Consolidated EEO Is The Law at

If you need an accommodation in order to complete the application process, click here at .

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