SAP Support Associate Job in San Francisco, California
Requisition ID: 120684
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
The Success Factors Development Support Team purpose is to have top-level Product Support experts embedded with engineering teams. This ensures quick access to engineering where needed but also ensures ongoing channeling of critical knowledge into the broader support community. “How to debug issues” without requiring engineering resources would be one example of the expected outcome.
Increase efficiencies by enhancing process, documentation, and product recommendations to improve the customer experience and incident resolution
Creation of business cases that allow for enhancement/changes to product to deflect incident creation and enhance customer adoption
Utilize Design Thinking methodologies to develop prototypes to enhance the overall customer experience based on feedback from customers/incidents being logged
Partner with Success Factors Engineering/Product Management to build/update road map of support tools that will reduce dependencies from Product Support to troubleshoot/debug incidents
Develop quarterly Need to Know or Best Practice sessions on the lessons learned and actions taken from the previous quarter for Product Support, Engineering, and Customer consumption
Exposure to Success Factors product knowledge
Implementation of Success Factors solutions
Strong computing skills, oriented towards a particular product or group of products
Understanding of client specific business processes
General IT backend technology experience
Experience in working with cross-cultural teams or individuals
Experience in working with cross-functional teams
Experience in managing an external business relationship in a technical environment
Undergraduate or Master Degree in Business Administration, Computer Science, Technical Engineering, Economics or related field
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: email@example.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.
Additional Locations: No Selection