Randstad Call Center Representative in San Jose, California
Call Center Representative
San Jose, CA
US$ 16 per hour
Monday, October 17, 2016
Randstad USA Administration
DescriptionOur client, a reputable non-profit company, is looking for a friendly, welcoming, and professional call center representative for their San Jose, CA location. In this role, you will be responsible for handling a high volume of phone calls pertaining to questions for clients, mainly parents and families, inquiring about company information. This is a contract opportunity for 1-2 months with potential to continue longer.
Duties and Responsibilities:
- Answering heavy volume of inbound calls in a timely manner
- Discuss various programs of the agency with parents and families
- Listen and understand customer requests, questions and complaints
- Opportunities to actively listen and resolve customer issues
- Accurately receive and input orders and data into their ERP system
- Responsible for creating, editing, and preparing new accounts
Working hours: 8:30am-5:00pm M-F
--1-2+ years of customer service experience, preferably in a retail or call center environment
--Experience with Salesforce is a plus
--Strong ability to actively listen and communicate solutions
--Friendly, upbeat and positive attitude
--Detail oriented, sense of urgency and Independent
--Ability to multi-task and make quick decisions
--Excellent communication skills both written and verbal
--Contract - 1-2 months+
--Monday- Friday 8:30am-5:00pm
--All candidates are eligible for benefits including but not limited to: Medical PPO, Dental, Vision, and 401K.
For immediate consideration please submit your resume to Mark Nelson at Mark.Nelson@randstadusa.com.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.