CloudGenix Inc Field Service Engineer in San Jose, California

WHY CLOUDGENIX: Come and be a part of something great! CloudGenix is a high-growth startup, in an incredibility hot market called, Software-Defined WAN (SD-WAN). We are looking for high-energy, smart and talented people to join our growing team.

CloudGenix has a differentiated SD-WAN solution that gives our customers an entirely new way to build their WAN- one that is defined by applications and business priorities instead of packets and protocols. As a result, our customers achieve more than twice the performance at less than half the cost.

“This Networking Tech Could Erode Cisco’s Dominance” Fortune by Jonathan Vanian CloudGenix 2015 “Cool Vendor” in Enterprise Networking. Gartner Inc. More from analysts and press at

Location: Various (Continental US)

The Opportunity:

The Field Service Engineer (FSE) is in a position to make the biggest impact on our customers on how they view our product and to gain their confidence in our technical support and products in general. They are the face of CloudGenix operations, whether on-site or interacting with customers by email/telephone.

The primary responsibilities for this position will be:

• Perform onsite installation of CloudGenix equipment and software as coordinated thru the Professional Services Group. • Hosting preinstall meetings/conference calls for design and planning the installation with the customer. • Installing, configuring, and testing the network. • Submitting post-install documentation as required. • Perform onsite troubleshooting as required and dispatched by the Technical Support Organization. • Able and willing to travel. • Perform after-hours on-call support (as scheduled). • While not involved in install activities, work and assist the Technical Support Organization with Tier3 incidents during regular work hours. • Take every opportunity to maintain proficiency and increase the level of knowledge on CloudGenix products, software, and services.

Required Skills:

• Application Delivery expertise – L7 SLB / Global SLB / Traditional Link LB • Application Performance Monitoring expertise – Response time metrics, Application identification. • Packet capture analysis • Network Security expertise (IPS/IDS, ZBFW, NGFW) • In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP) • Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN) • Global-scale network design • Demonstrable Virtualization experience (VMware/Microsoft/Citrix/Linux KVM) • Desire to learn on your feet and thrive on the bleeding edge of networking.

Required Education:

Typically requires BS/MS Engineering or equivalent, plus extensive experience in a network engineering environment.

Preferred attributes:

• Sales/marketing or other support customer-facing experience highly desirable • Expert-level Vendor certifications – Application Networking, Virtualization, Legacy Networking. • Close proximity to a major metropolitan area and airport.