CloudGenix Inc L3 Technical Customer Satisfaction Engineer in San Jose, California
WHY CLOUDGENIX: Come and be a part of something great! CloudGenix is a high-growth startup, in an incredibility hot market called, Software-Defined WAN (SD-WAN). We are looking for high-energy, smart and talented people to join our growing team.
CloudGenix has a differentiated SD-WAN solution that gives our customers an entirely new way to build their WAN- one that is defined by applications and business priorities instead of packets and protocols. As a result, our customers achieve more than twice the performance at less than half the cost.
“This Networking Tech Could Erode Cisco’s Dominance” Fortune by Jonathan Vanian CloudGenix 2015 “Cool Vendor” in Enterprise Networking. Gartner Inc. More from analysts and press at cloudgenix.com
• Work with customers to troubleshoot complex WAN architectures and network issues. • Replicate customer environments and network issues as needed to provide resolution. Document issues and work with engineering if needed to provide fixes • Provide technical expertise and guidance during testing and deployment of CloudGenix systems. • Manage critical customer issues and facilitate communication between customers, sales and engineering. • Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation. • Participate in new product development, customer training, and other support related activities. • Help define and develop support processes and tools as appropriate.
• Bachelor’s degree in Computer Science or Electrical Engineering, Masters preferred. • 8+ year experience supporting enterprise customers with complex LAN/WAN environments. • Advanced knowledge of LAN/WAN technologies, experience with general routing/switching, Routing protocols (e.g BGP, OSPF, EIGRP), Campus and DataCenter Architectures. • Deep understanding of TCP. Experience with supporting Load Balancers and WAN Optimization that deal with flows and applications are helpful. • Understanding of Enterprise Apps and Enterprise Security (IPSEC, PKI, traditional overlay VPN technologies). • Experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV, or Citrix Xen VDI Technologies. • Troubleshooting skills across L1-L7, including use of packet sniffers.
While attractive compensation and standard benefits packages take care of your day-day life, we think you will love the atmosphere, engaging fun, sheer energy and camaraderie once you are onboard.