MasterCard Consultant, Customer Support in San Jose, Costa Rica

Who is MasterCard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Consultant, Customer Support

Overview\n\nProvide Regional operational and technical management support for Global and Regional customers by analyzing proactively a wide variety of operational programs, determine needed actions, and follow through to resolution.\nInteract with customers and regional teams to provide information in response to inquiries about products or services and handle and resolve or coordinate the resolution of customer issues. . \nDemonstrate leadership qualities on a regular basis, displaying mentoring ability, project leadership and delegation on an as-needed basis, follow-through, team participation, and self-management.\n\nRole\n\nResponsible for Management of Regional customer operational performance program, provide the customers of proactive recommendations and provide the region of continuous updates of customers performance. \nEstablish a relationship that permits MasterCard to develop an operations-based understanding of Global and Regional key customers in Latin America and Caribbean region, and their main operational and technical necessities. \nEstablish trusted working relationships with customer€™s technical / operations staff that permits MasterCard to develop an understanding of their main operational and technical necessities. \nProvide Operational Support to regional/country Business teams and functional teams in the development and implementation of new projects and products/services when it is required by Business Partners.\nReinforce the opportune and proactive communication to the customers, focusing on covering the key operational elements that help our customers to reach operational excellence and eliminate mistakes or omissions that cause reputational and financial risks.\nResponsible for Management of the Operational customer Training program for the Latin America and Caribbean region.\nCoordinate with the team members in each country the successful execution of the programs.\nCoordinate with the team members in each country the successful execution of the programs.\n\nAll About You\n\nTechnical/operations experience of MasterCard products, services, systems, processes and regional Markets. (Expert)\nAdvanced credit and/or debit card knowledge and financial/payments industry knowledge of the markets of the region.(Expert)\nHigh Knowledge and experience on the payments industry in Central America.\nExperience in Customer Service Areas.\nExcellent communications skills.

Equal Opportunity Employer
Requisition ID: R-42553