SAP Intern, Client Technology and Field Job in Scottsdale, Arizona
Requisition ID: 127705
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
Purpose & Objective of Position
Provision of general end user support to users´ workspace equipment (local). Assist on internal end user affecting projects (local).
Expectations & Tasks
Provide stable IT environment to the end user community
Incident management for issues that can´t be handled by 1st level support
Effective ticket handling and dispatch
Customer Service Excellence
Problem Management Input
Knowledge Management Input (Wiki, IT Workplace)
Hosting knowledge transfer sessions
Creating support documentation
Identifying and supporting continuous improvement opportunities
Provide hardware support to end users´ equipment (laptop/desktop, mobile phones)
Provide software support to end users (general applications)
Provide support to general workspace equipment (ex.: fixed & mobile telephony)
Incident management in coordination with other support levels (1st & 3rd)
Support end users with escalation of any support topics
Maintain IT resources available to comply with local business needs (may include events and training)
Skills / Competencies
The following tasks are performed within the below described level of accountability, complexity, experience, communication:
Accountability: Deliver outcomes of assigned sub projects; work independently within given area of responsibility
Complexity: Sub projects - moderate level of complexity; decisions/solutions can essentially enhance existing systems & processes
Experience: Strong competence with various job-relevant tools & processes
Communication: Builds collaborative work relationships with similar functions across SAP, communicates clearly, in a way that others can understand within defined processes & policies
Currently enrolled in degree program for Business Administration, Computer Science, Technical Engineering, Economics or related field or has graduated from such program in last 6 months
Has broad knowledge of content/products in market/industry/functional area and is able to adapt new changes/practices in the following areas:
Previous End User Support experience, on an user community >100 users preferred
Soft skills ability and has demonstrated this in escalation handling
IT / Customer Support Experience
Understanding of business process within at least one application responsibly technology area.
Has contributed toward internal projects, striving to meet the support level index as described in the SBP
Identifies weaknesses of content/products in market/industry/functional area early and proactively develops work-arounds and solutions for:
Excellent Soft Skills
Excellent Customer Focus
Start Date: December 2016
Duration: 12 months
Office Location: Scottsdale, Arizona
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C at mailto:Careers@sap.com email@example.com at mailto:firstname.lastname@example.org ). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.