SAP Intern, Client Technology and Field Job in Scottsdale, Arizona

Requisition ID: 127705

Work Area: Information Technology

Expected Travel: 0 - 10%

Career Status: Student

Employment Type: Intern


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Purpose & Objective of Position

Provision of general end user support to users´ workspace equipment (local). Assist on internal end user affecting projects (local).

Expectations & Tasks

  • Provide stable IT environment to the end user community

  • SLA Adherence

  • Incident management for issues that can´t be handled by 1st level support

  • Effective ticket handling and dispatch

  • Customer Service Excellence

  • Problem Management Input

  • Knowledge Management Input (Wiki, IT Workplace)

  • Hosting knowledge transfer sessions

  • Creating support documentation

  • Identifying and supporting continuous improvement opportunities

  • Provide hardware support to end users´ equipment (laptop/desktop, mobile phones)

  • Provide software support to end users (general applications)

  • Provide support to general workspace equipment (ex.: fixed & mobile telephony)

  • Incident management in coordination with other support levels (1st & 3rd)

  • Support end users with escalation of any support topics

  • Maintain IT resources available to comply with local business needs (may include events and training)

Skills / Competencies

The following tasks are performed within the below described level of accountability, complexity, experience, communication:

  • Accountability: Deliver outcomes of assigned sub projects; work independently within given area of responsibility

  • Complexity: Sub projects - moderate level of complexity; decisions/solutions can essentially enhance existing systems & processes

  • Experience: Strong competence with various job-relevant tools & processes

  • Communication: Builds collaborative work relationships with similar functions across SAP, communicates clearly, in a way that others can understand within defined processes & policies

Educational Requirements

  • Currently enrolled in degree program for Business Administration, Computer Science, Technical Engineering, Economics or related field or has graduated from such program in last 6 months

  • Fluent English


Has broad knowledge of content/products in market/industry/functional area and is able to adapt new changes/practices in the following areas:

  • Previous End User Support experience, on an user community >100 users preferred

  • Soft skills ability and has demonstrated this in escalation handling

  • Escalation handling

  • IT / Customer Support Experience

  • ITIL preferred

  • Understanding of business process within at least one application responsibly technology area.

  • Has contributed toward internal projects, striving to meet the support level index as described in the SBP

  • Identifies weaknesses of content/products in market/industry/functional area early and proactively develops work-arounds and solutions for:

  • Excellent Soft Skills

  • Excellent Customer Focus

Start Date: December 2016

Duration: 12 months

Office Location: Scottsdale, Arizona


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: C at at ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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