PayPal Relationship Manager, Marketplace in Shanghai, China

Requisition No.: 33905BR

Subsidiary: PayPal

Category: Sales & Business Development

Primary Job Responsibilities:

Relationship Management for marketplace partner

Job Requirements:

The relationship team in Merchant Services department will be responsible driving the relationship and business for PayPal China’s top and branded merchants, and help shaping the clients’ international ecommerce strategy. The relationship manager must develop and maintain the executive level relationship with our top merchants, understand such merchant’s operating environment, discuss risk management issues; and as a result, make sure PayPal’s products and services meet the needs of the merchant business and well-presented there. Travel is needed on a monthly basis.

Apart from working with external clients, this manager role will also require tight coordination with a wide range of PayPal teams including enterprise account management, business development teams, Marketing, Integration, Legal and Global Risk Operations, etc, to achieve the overall business targets.

This role has the potential for excellent career development based upon stellar performance, and could be regarded as a successor role to head of relationship management.


1. Understand the overall industry trend/insight to insure PayPal’s business strategy fits the growth of such industry

2. Understand the clients and regularly analyze the key clients’ business and operations, including future business direction, so that PayPal’s business interest grows along with client’s business growth

3. Retain our key clients to avoid churn and be responsible for maximizing our share of wallet at client’s side against our competitors

4. Responsible for cross-selling and upselling PayPal’s new product and services to meet or exceed share of wallet goals for the portfolio

5. Work with marketing team in promotions with key clients for better business growth and retention

6. Work with peer managers to leverage best practices and provide consistent high efficient sales skills

7. Work with Merchants on specific promotion design and ensure PayPal ROI

Last Updated: 18-Oct-2016