HP Sales Support Management Analyst in Shanghai, China
Sales Support Management Analyst
HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as:
blended reality technology - our unique Sprout by HP will change the way people do things
Ink in the office
tablets, phablets, notebooks
We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!
If you are our Sales Support Management Analyst in China, you will have a chance to
Prepares materials to communicate issue resolution for external customers.
Reviews and analyzes reports detailing performance indicators, sales trends, and other sales data-related analysis, providing recommendations as appropriate.
Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of highly complex customer accounts.
Coordinates non-exempt and Entry level team members by providing project management (e.g., coordinates day-to-day activities), mentoring, and coaching.
Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary.
Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments on sales data management topics.
Handles a few customer accounts that have moderate to high importance.
Supports solutions that impact other departments.
Are you a high-performer? We are looking for an individual with:
Education and Experience Required
First level university degree with recommended focus in business or finance.
Typically 2-4 years of experience.
Knowledge and Skills Required
Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
Advanced knowledge of internal processes and policies.
Solid understanding of local legal compliance issues.
Advanced problem-solving and analytical skills.
Strong teamwork skills.
Advanced time management skills.
Basic project management skills.
Basic mentoring and coaching skills.
No shift premium (China)
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