United Airlines Customer Service Representative in Shanghai Pudong Intl, China

Customer Service Representative


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Customer Service Representative

Please submit CV/Resume in English.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.



  • Checking-in and processing of passengers and baggage onto flights

  • Ensuring that passengers are in possession of valid documentation for travel

  • Meeting and boarding flights, assisting passengers wherever required

  • Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.



  • High School Diploma or equivalent school leaving certificate required

  • Bachelor’s degree preferred



  • A proven track record of reliability

  • Professional image and appearance

  • Outstanding customer service skills

  • Must be fluent in English and Chinese (written and spoken

  • Keyboard skills

  • Confident communication skills


  • Proficiency in SHARES reservation system


  • Previous airport operations experience preferred


  • Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations

  • Must be legally authorized to work in China for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

Job Customer Service

Primary Location China-31-PVG - Shanghai Pudong Intl Airport

Organization United

Schedule Full-time

Req ID: PVG00000030-GH