Citi Infrastructure Technology Specialist in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Technical Diploma

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 16056536


The Sector Area Support Technical Lead provides guidance and consultancy for the APAC GCG CIS Sector. Interacting on a regular basis with various team globally and/or regionally.

Key Responsibilities:

  • Provide thought leadership for technical solutions for sector area.

  • Collaborate with production assurance group, client managers, project managers, applications and infrastructure teams to plan and coordinate changes or improvements.

  • Manage the technical deliverables for projects to high quality standards.

  • Reduce Severity 1 and 2 incidents.

  • Accountable for root cause analysis for Severity 1, Severity 2 and chronic recurring incidents impacting sector area.

  • Collaborate with capacity team to cost effectively manage capacity while ensuring no capacity related outages

  • Collaborate with Application Production Management to establish annual roadmaps for critical underpinning infrastructure estate

  • Drive and/or coordinate service Improvement plans for infrastructure driven programs together with the relevant parties.

  • Drive optimization of asset utilization

  • Collaborate with client managers, application product managers, service management to analyze and remediate the operations risk head map.

  • Collaborate with the Information Security Officers (BISO/TISO) to identify and mitigate infrastructure related risks from the environment.


  • Strong knowledge of UNIX, Linux and/or Windows-based operating systems; with a deep understanding of supporting technologies in SAN, Backup, Web, Middleware, Database, and associated infrastructure components

  • Broad knowledge of advanced environment monitoring & management tools, performance modeling tools, capacity analysis tools, and other advanced modeling and trending tools

  • Experience in a Client-Server environment, with practical knowledge of mainframe, midrange, distributed, and desktop technologies

  • Advanced written and verbal communication capabilities, with the ability to influence and successfully interface with executive leadership

  • Strong time management & Technical problem-solving skills

  • Strong skills in project management methodologies and tools