SAP Sales Support Engineer Job in South San Francisco, California
Requisition ID: 127773
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
SuccessFactors is seeking a junior Sales Support Engineer to provide guidance to the presales cloud support organization and drive cross-departmental partnerships for enhancing the demo experience. This role is the primary liaison from presales support (Solutions Experience) to engineering aligned by pillar. The primary focus is to internally analyze incoming JIRAs to determine validity, troubleshoot and resolve if possible, or escalate to engineering after providing any additional logs and other details. Secondarily, this role will automate presales demo scripts using the QA automation framework based on Selenium to ensure stability of features to be demoed.
Duties and Responsibilities:
Monitor JIRA queues and manage volume of incoming incidents and identify opportunities for improvement
Provide module/product advisement including options, capabilities, and solution best practices
Troubleshoot and resolve JIRAs related to configuration, data, or the environment
Ensure that JIRAs developers are working on are legitimate and well-documented
Build automation tools, scripts, and processes to improve efficiency & reliability of cloned demo instances
Focus on strong relationship management and effective collaboration with cross-functional teams for better outcomes
Required Experience and Skills:
0-2 years of direct related work experience with the SuccessFactors product suite
BS in Computer Science or equivalent work experience
Strong analytical, organizational and problem-solving aptitude
Excellent communication, follow-up and documentation skills
Effectively interacts with all levels of support and engineering
Enthusiasm, internal leadership, strong work ethic and a positive attitude
Demonstrated ability to take on independent learning and flexibility
Ability to prioritize tasks and work in a very fast paced, time sensitive environment
Experience with SAAS solutions
Experience with analysis tools such as Splunk, OpTier, etc.
Experience with issue tracking system such as JIRA
Working knowledge of automation tools such as Selenium
Maximum of 0-2 years of experience
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C at mailto:Careers@sap.com email@example.com at mailto:firstname.lastname@example.org ). Requests for reasonable accommodation will be considered on a case-by-case basis.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Additional Locations: No Selection